Online citations, reference lists, and bibliographies.
← Back to Search

A Psychological Contract Perspective On Organizational Citizenship Behavior

Jacqueline A-M. Coyle-Shapiro
Published 2002 · Psychology

Cite This
Download PDF
Analyze on Scholarcy
Share
This study examined the contribution of the psychological contract framework to understanding organizational citizenship behavior (OCB) using survey data gathered at three measurement points over a three-year period from 480 public sector employees. Separating perceived contract breach into its two components (perceived employer obligations and inducements), the data suggest that perceived employer obligations explained unique variance in three dimensions of citizenship behavior (helping, advocacy and functional participation) beyond that accounted for by perceived employer inducements. Employees' acceptance of the norm of reciprocity moderated the relationship between employer inducements and the dimensions of advocacy and functional participation. Employees' trust in their employer moderated the relationship between perceived employer obligations and the dimensions of advocacy and functional participation. Contrary to the hypothesis, procedural or interactional justice did not moderate the relationship between employer inducements and OCB. The implications of the findings for psychological contract research are discussed. Copyright © 2002 John Wiley & Sons, Ltd.
This paper references
10.1023/A:1016971222029
The Impact of Psychological Contract Violations on Exit, Voice, Loyalty, and Neglect
W. H. Turnley (1999)
10.2307/256965
Organizational citizenship behavior of contingent workers in Singapore
L. V. Dyne (1998)
Organizational citizenship behaviors and managerial evaluations of employee performance: A review and suggestions for future research
Pm Podsakoff (1993)
10.1002/0470013311.oth1
International review of industrial and organizational psychology
I. Robertson (1986)
10.2307/2092623
THE NORM OF RECIPROCITY: A PRELIMINARY STATEMENT *
A. Gouldner (1960)
10.1037/0021-9010.76.6.845
Relationship between organizational justice and organizational citizenship behaviors : do fairness perceptions influence employee citizenship ?
R. Moorman (1991)
10.2307/256704
Citizenship Behavior and Social Exchange
M. A. Konovsky (1994)
10.1002/JOB.100
Work status and organizational citizenship behavior: a field study of restaurant employees
Christina L. Stamper (2001)
10.1002/(SICI)1099-1379(1998)19:1+<649::AID-JOB970>3.0.CO;2-T
Is the psychological contract worth taking seriously
D. Guest (1998)
10.1037/0021-9010.86.1.42
Reciprocation of perceived organizational support.
R. Eisenberger (2001)
10.4324/9781315184951
Stone Age Economics
M. Sahlins (1972)
10.1037/0021-9010.83.2.288
Perceived organizational support and police performance: the moderating influence of socioemotional needs.
S. Armeli (1998)
10.1002/JOB.4030150306
Violating the psychological contract: Not the exception but the norm
S. Robinson (1994)
10.2307/256877
Personality as a Moderator in the Relationship Between Fairness and Retaliation
D. Skarlicki (1999)
10.5465/AMR.1994.9410122011
Social Psychology in Organizations: Advances in Theory and Research
C. J. Gersick (1994)
10.1037/H0025471
Multiple regression in psychological research and practice.
R. Darlington (1968)
10.5465/256913
Does Perceived Organizational Support Mediate the Relationship between Procedural Justice and Organizational Citizenship Behavior
R. Moorman (1998)
10.2307/2393868
Trust and Breach of the Psychological Contract
S. Robinson (1996)
10.1093/SF/63.4.967
Trust as a Social Reality
J. Lewis (1985)
10.1007/BF01419445
Treating employees fairly and organizational citizenship behavior: Sorting the effects of job satisfaction, organizational commitment, and procedural justice
R. Moorman (1993)
Trends in organizational behavior
D. Rousseau (2000)
10.1037/0021-9010.72.3.374
Unemployment, job satisfaction, and employee turnover: A meta-analytic test of the Muchinsky model.
Jeanne M. Carsten (1987)
10.1016/0022-1031(90)90065-T
When it is especially important to explain why: Factors affecting the relationship between managers' explanations of a layoff and survivors' reactions to the layoff
J. Brockner (1990)
10.1002/JOB.4030110506
New hire perceptions of their own and their employer's obligations: A study of psychological contracts
D. Rousseau (1990)
10.1016/0022-1031(90)90040-S
Cognitive Dissonance May Enhance Sympathetic Tonus, but Attitudes Are Changed to Reduce Negative Affect Rather than Arousal
M. Losch (1990)
Research on Negotiation in Organizations
R. Lewicki (1990)
10.1037/0021-9010.76.5.698
Perceived fairness of employee drug testing as a predictor of employee attitudes and job performance.
M. A. Konovsky (1991)
Emerging justice concerns in an era of changing psychological contracts.
R. Cropanzano (2001)
10.1080/13594329608414876
The psychological contract: A concept in need of closer scrutiny?
A. John (1996)
A new kind of performance for industrial and organizational psychology: Recent contributions to the study of organizational citizenship behavior.
D. Organ (1999)
10.1111/J.2044-8325.1980.TB00005.X
New work attitude measures of trust, organizational commitment and personal need non‐fulfilment
J. Cook (1980)
10.2307/256600
Organizational Citizenship Behavior: Construct Redefinition, Measurement, and Validation
L. V. Dyne (1994)
10.1037/0021-9010.82.3.434
RETALIATION IN THE WORKPLACE: THE ROLES OF DISTRIBUTIVE, PROCEDURAL, AND INTERACTIONAL JUSTICE
D. Skarlicki (1997)
10.4324/9780203792643
Exchange and Power in Social Life
P. Blau (1964)
10.1002/(SICI)1099-1379(200002)21:1<25::AID-JOB2>3.0.CO;2-Z
Re‐examining the effects of psychological contract violations: unmet expectations and job dissatisfaction as mediators
W. H. Turnley (2000)
10.1111/1467-6486.00210
Consequences of the psychological contract for the employment relationship: a large scale survey
Jacqueline A-M. Coyle-Shapiro (2000)
10.1002/(SICI)1099-1379(1998)19:1+<769::AID-JOB968>3.0.CO;2-1
Differential perceptions of employers' inducements: implications for psychological contracts
L. Porter (1998)
10.2307/2393071
Organizational citizenship behavior: The good soldier syndrome.
D. Organ (1988)
10.1037/0021-9010.87.4.698
Perceived organizational support: a review of the literature.
L. Rhoades (2002)
10.2307/2348581
Multiple Regression: Testing and Interpreting Interactions
L. Aiken (1991)
10.1037/0033-2909.120.2.189
An integrative framework for explaining reactions to decisions: interactive effects of outcomes and procedures.
J. Brockner (1996)
10.1037/0021-9010.68.4.653
ORGANIZATIONAL CITIZENSHIP BEHAVIOR: ITS NATURE AND ANTECEDENTS
C. A. Smith (1983)
10.1002/JOB.4030160309
Psychological contracts and OCB: The effect of unfulfilled obligations on civic virtue behavior
S. Robinson (1995)
10.1007/BF01048730
Fairness and organizational citizenship behavior: What are the connections?
D. Organ (1993)
10.2307/1053257
The Functions of the Executive
C. Barnard (1938)
10.1037/0021-9010.72.3.438
Method variance as an artifact in self-reported affect and perceptions at work: Myth or significant problem?
P. Spector (1987)
10.5465/AMR.1979.4289183
An Equity - Exchange Model Of Organizational Involvement
S. Gould (1979)
10.1007/BF01419448
Justice and organizational citizenship: A commentary on the state of the science
J. Greenberg (1993)
10.1037/0021-9010.86.3.386
On the dimensionality of organizational justice: a construct validation of a measure.
J. Colquitt (2001)
10.2307/256422
Effects of Procedural and Distributive Justice on Reactions to Pay Raise Decisions
R. Folger (1989)
10.1037/0022-3514.37.1.12
Interpersonal attraction in exchange and communal relationships.
M. Clark (1979)
10.1177/014920630002600307
Organizational Citizenship Behaviors: A Critical Review of the Theoretical and Empirical Literature and Suggestions for Future Research
P. M. Podsakoff (2000)
Psychological contracts in organizations
D. Rousseau (1995)
10.1002/BS.3830090206
The motivational basis of organizational behavior.
D. Katz (1964)



This paper is referenced by
10.1002/9781118311141.CH5
Human dynamics and enablers of effective Lean team cultures and climates.
D. H. V. Dun (2012)
10.1080/15378020.2012.706490
Service Employees' Organizational Citizenship Behaviors and Customer-Oriented Behaviors: An Accountability Theory Perpective
M. J. Lee (2012)
10.1080/1359432X.2013.766394
Psychological contract breaches and employee voice behaviour: The moderating effects of changes in social relationships
Thomas W H Ng (2014)
10.1080/10803548.2018.1470287
Effects of organizational safety on employees’ proactivity safety behaviors and occupational health and safety management systems in Chinese high-risk small-scale enterprises
Qiang Mei (2018)
10.1016/J.IJHM.2012.11.007
The effect of internal information generation and dissemination on casino employee work related behaviors.
Billy T. W. Yu (2013)
10.1145/1235000.1235053
Resizing information systems personnel after IT outsourcing: exploring psychological contracts, violations, and employee outcomes
Christina N. Outlay (2007)
10.1007/S10551-018-4002-3
Safety-Related Moral Disengagement in Response to Job Insecurity: Counterintuitive Effects of Perceived Organizational and Supervisor Support
T. Probst (2020)
O Contrato psicológico em organizações empreendedoras: Perspectivas do empreendedor e da equipa
A. Leiria (2006)
10.1007/S12646-014-0286-2
The Role of Organizational Justice and Exchange Variables in Determining Organizational Citizenship Behavior Among Arab Teachers in Israel
A. Cohen (2015)
10.1145/3328320.3328368
Digital Design Considerations for Volunteer Recruitment: Making the Implicit Promises of Volunteering More Explicit
L. Thomas (2019)
10.1287/orsc.14.3.331.15166
Selective Intervention and Internal Hybrids: Interpreting and Learning from the Rise and Decline of the Oticon Spaghetti Organization
Nicolai J. Foss (2003)
10.1108/CMS-06-2017-0171
Psychological contract and employee attitudes
Yuchao Zhang (2019)
innovative w ork and Citizenship b ehaviors from information t echnology Professionals: e ffects of t heir Psychological Contract
S. Newton (2008)
10.1002/9780470745267.CH3
Fifty Years of Psychological Contract Research: What Do We Know and What are the Main Challenges?
N. Conway (2009)
10.1037/12171-005
The individual–organization relationship: The psychological contract.
D. Rousseau (2011)
10.1037/a0021692
Promised and delivered inducements and contributions: an integrated view of psychological contract appraisal.
L. Lambert (2011)
10.1016/J.JBUSRES.2011.03.006
A mutuality perspective of psychological contracts regarding career development and job security
J. Ye (2012)
The mediation and moderation effects of stress and social support on leadership-organizational citizenship behavior relationship: A study among bank employees in Malaysia
Hooi Sin Soo (2012)
Flourishing of teachers in secondary schools
Johannes Jacobus Redelinghuys (2016)
10.25077/amar.3.1.55-75.2019
Developing Psychological Contracts of Justice in Improving Employee's Satisfaction at Perum Damri
Akmal Akmal (2019)
Is It the Company's or Mine? Perceived Organizational Justice Practices and the Ownership of Job Knowledge
Mark R. Allyn (2006)
The Market-oriented Contribution of Individuals: Translating Strategy into Action
F. Schlosser (2004)
10.5539/IJBM.V5N4P53
Citizenship in the Workplace: Examining Work Attitudes as Predictors among French Employee
P. Paillé (2010)
10.1174/0213474052871015
“¿Cuánto tiempo trabajaremos aquí?” Antigüedad en la organización y características de los contratos psicológicos en empleados de call/contact centers
Carlos-María Alcover (2005)
Psychological contracts and organizational commitment profiles: Effects of contract fulfillment and violation on employee outcomes.
J. M. Kraft (2008)
10.1108/BIJ-09-2016-0143
Strategic human resource management: a power based critique
Roshni Das (2018)
10.1017/CBO9781139168748.009
Managing Employee Performance and Reward: Managing for results
J. Shields (2007)
KEY ISSUES IN LIVELIHOODS SECURITY OF MIGRANT FULANI PASTORALISTS: EMPIRICAL EVIDENCE FROM SOUTHWEST NIGERIA
E. Fabusoro (2009)
10.1016/J.IJHM.2010.03.005
The effect of psychological contract fulfillment on manager turnover intentions and its role as a mediator in a casual, limited-service restaurant environment
M. Collins (2010)
Generation and the psychological contract: How civil service reform is perceived by public sector workers
Melanie Hicks (2007)
The Psychological Contract: The Development and Validation of a Managerial Measure
D. J. Cable (2008)
10.1080/13594320802615614
Local/foreign status, cultural background, and organizational citizenship behaviour: A study among foreign and local workers in The Netherlands
Ilona Krjukova (2009)
See more
Semantic Scholar Logo Some data provided by SemanticScholar