Online citations, reference lists, and bibliographies.

Measuring Patient Trust: Comparing Measures From A Survey And An Economic Experiment

Roxanne J Kovacs, M. Lagarde, J. Cairns
Published 2019 · Medicine, Economics

Cite This
Download PDF
Analyze on Scholarcy
Share
Despite its importance in health care, empirical evidence on patient trust is limited. This is likely because, as with many complex concepts, trust is difficult to measure. This study measured patient trust in health care providers in a sample of 667 patients in Senegal. Two instruments were used to measure patient trust in providers: a survey questionnaire and an incentivised behavioural economic experiment-a "trust game." The results show that the two measures are significantly, but weakly, associated. Using information from patients and providers, we find that continuity of care, provider communication ability, and clinical competence were positively associated with patient trust. Based on the results obtained from both methods, the trust game seems to have higher construct validity than the survey instrument in this context. This paper contributes to the methodological literature on patient trust and the evidence on the determinants of patient trust. It suggests that researchers interested in studying patient trust in providers should rely more on economic experiments and explore their validity in different contexts.
This paper references
SENEGAL—Enquête sur la Pauvreté et la Structure Familiale
ANSD. (2015)
Data|The World Bank
WB. (2016)
10.1111/jan.12502
An integrative review of promoting trust in the patient-primary care provider relationship.
Billie S Murray (2015)
10.1016/J.JOEP.2011.05.007
Trust games: A meta-analysis
N. D. Johnson (2011)
10.1016/S0047-2727(01)00084-6
Who Trusts Others?
Alberto F. Alesina (2000)
10.1257/AER.P20151117
Trust and Reciprocity between Spouses in India
C. Castilla (2015)
10.1037/h0040957
Construct validity in psychological tests.
L. J. Cronbach (1955)
10.1016/0167-6296(93)90023-8
Agency in health care: getting beyond first principles.
G. Mooney (1993)
10.1002/ART.10925
Use of the Trust in Physician Scale in patients with rheumatic disease: psychometric properties and correlates of trust in the rheumatologist.
J. Freburger (2003)
10.1111/j.1475-6773.2009.01017.x
Mistrust of health care organizations is associated with underutilization of health services.
T. Laveist (2009)
10.1089/apc.2009.0288
Trust in physicians and racial disparities in HIV care.
S. Saha (2010)
10.1162/003355300555475
Does Social Capital Have an Economic Payoff? A Cross-Country Investigation
S. Knack (1997)
The Economics of Agency.
K. Arrow (1984)
10.1007/S10683-006-9122-4
Decomposing trust and trustworthiness
Nava Ashraf (2006)
The Prosperous Community: Social Capital and Public Life
R. Putnam (1993)
10.4103/0366-6999.178971
Patient Trust in Physicians: Empirical Evidence from Shanghai, China
Da-hai Zhao (2016)
SENEGAL—Enquête sur la Pauvreté et la Structure Familiale
ANSD. (2015)
10.1093/heapol/czr045
Comparison of trust in public vs private health care providers in rural Cambodia.
S. Ozawa (2011)
10.2466/pr0.1990.67.3f.1091
Development of the Trust in Physician Scale: A Measure to Assess Interpersonal Trust in Patient-Physician Relationships
L. Anderson (1990)
10.1016/j.cognition.2015.07.015
How do children weigh competence and benevolence when deciding whom to trust?
A. Johnston (2015)
10.1371/journal.pmed.1001183
Care Seeking for Neonatal Illness in Low- and Middle-Income Countries: A Systematic Review
Hadley K. Herbert (2012)
10.3386/w13387
Understanding Trust
P. Sapienza (2007)
10.1097/00005650-199905000-00010
Further validation and reliability testing of the Trust in Physician Scale. The Stanford Trust Study Physicians.
D. Thom (1999)
10.1016/S0277-9536(00)00014-9
Concepts of trust among patients with serious illness.
D. Mechanic (2000)
10.1016/S0167-2681(01)00214-1
The Trust Paradox: A Survey of Economic Inquiries Into the Nature of Trust and Trustworthiness
H. James (2002)
10.1006/game.1995.1027
Trust, Reciprocity, and Social History
Joyce E. Berg (1995)
An analysis of the principal – agent problem
M. A. Hall (1983)
10.1016/J.JDEVECO.2013.01.009
Social Distance and Trust: Experimental Evidence from a Slum in Cairo
Christine Binzel (2013)
10.1111/1468-0009.00223
Trust in physicians and medical institutions: what is it, can it be measured, and does it matter?
M. Hall (2001)
10.1097/00005650-200411000-00003
Patient Trust: Is It Related to Patient-Centered Behavior of Primary Care Physicians?
K. Fiscella (2004)
10.1016/J.JEBO.2011.06.022
Trust, Trust Games and Stated Trust: Evidence from Rural Bangladesh
O. Stenman (2006)
10.1016/B978-0-12-590241-0.50006-X
Measurement and control of response bias.
D. Paulhus (1991)
10.2139/ssrn.425340
On Representative Trust
Charles Bellemare (2003)
10.1177/0163278707311882
Predictors of Enrollees' Satisfaction With a County-Sponsored Indigent Health Care Plan
R. Boothroyd (2008)
10.1002/hec.3870
Measuring patient trust: Comparing measures from a survey and an economic experiment
Roxanne J Kovacs (2019)
10.1016/J.JEBO.2005.03.006
Traditional Trust Measurement and the Risk Confound: An Experiment in Rural Paraguay
L. Schechter (2005)
10.1007/S11135-011-9640-9
Determinants of social desirability bias in sensitive surveys: a literature review
Ivar Krumpal (2013)
10.1787/9789264278219-7-en
Measuring Trust
Edward (2000)
10.1515/9781400853564.139
Gifts and Exchanges
K. Arrow (2008)
10.2307/351903
The Dyadic Trust Scale: Toward Understanding Interpersonal Trust in Close Relationships.
R. Larzelere (1980)
10.1111/1468-0297.00079
On the Empirics of Social Capital
S. Durlauf (2002)
Senegal 2015 DHS Final Report
DHS. (2015)
10.1007/978-94-015-7957-5_16
An Analysis of the Principal-Agent Problem
S. Grossman (1983)
10.1001/jamapediatrics.2014.3445
The know-do gap in quality of health care for childhood diarrhea and pneumonia in rural India.
M. Mohanan (2015)
10.1093/intqhc/mzt063
Trust in the health-care provider-patient relationship: a systematic mapping review of the evidence base.
Nicola Brennan (2013)
10.1287/ORSC.9.2.141
Does Trust Matter? Exploring the Effectsof Interorganizational and Interpersonaltrust on Performance
A. Zaheer (1998)
10.1257/000282805775014407
Using Experimental Economics to Measure Social Capital and Predict Financial Decisions
D. Karlan (2005)
10.1016/j.pec.2010.12.005
How much does trust really matter? A study of the longitudinal effects of trust and decision-making preferences on diabetic patient outcomes.
Yin-Yang Lee (2011)
10.1016/S1473-3099(15)00077-8
Use of standardised patients to assess quality of tuberculosis care: a pilot, cross-sectional study.
J. Das (2015)
Measuring trust
S. Grossman (2000)
10.1080/00220388.2011.649263
Are Survey Measures of Trust Correlated with Experimental Trust? Evidence from Cameroon
Alvin Etang (2012)
10.1002/pon.1745
Cancer patients' trust in their physician-a review.
M. Hillen (2011)
10.2307/3003320
Moral Hazard and Observability
B. Holmstrom (1979)
10.1016/S0899-8256(03)00119-2
How to identify trust and reciprocity
J. C. Cox (2004)
10.1093/jleo/7.special_issue.24
Multitask Principal-Agent Analyses: Incentive Contracts, Asset Ownership, and Job Design
B. Holmstrom (1991)
10.1097/00042560-200109010-00008
Trust and the Acceptance of and Adherence to Antiretroviral Therapy
F. Altice (2001)
10.1016/J.JOEP.2007.07.010
Trust in surveys and games - A methodological contribution on the influence of money and location
H. Holm (2008)
10.1016/j.socscimed.2016.01.015
Socioeconomic inequalities in informal payments for health care: An assessment of the 'Robin Hood' hypothesis in 33 African countries.
H. T. Kankeu (2016)
10.1016/J.JEBO.2009.02.011
Trust and development
Jacob Dearmon (2009)



This paper is referenced by
Semantic Scholar Logo Some data provided by SemanticScholar