TQM In The Public Sector: Strategies For Quality Service
Published 1992 · Economics
Pressures to provide quality services while keeping costs down has led government agencies to adopt a strategic approach to setting goals and allocating resources. By assessing the external and internal environments that affect an agency's programs, public administrators can anticipate opportunities and avoid barriers to change. Linking strategic planning to other TQM initiatives offers an even more powerful way of guiding an organization along the road to quality improvement.