Online citations, reference lists, and bibliographies.

Innovation In Public Service Systems

Lars Fuglsang, Jon Sundbo
Published 2016 · Business
Cite This
Download PDF
Analyze on Scholarcy
Share
In this chapter, we examine service innovation in the public sector. We outline the characteristics of service innovation and the conditions that in the public sector differ from market-based service sectors. We use the concept of innovation capabilities as the core concept for comparing private and public service innovations. Service innovation within public service systems requires some of the same innovation capabilities as market-based service sectors. However, because public service systems are integrated in political systems, other, partly overlapping, innovation capabilities are required. The political system’s lead is a particularity. Innovative co-production with users and the involvement of employees and their bricolage are important capabilities, which we find in both private and public services. Yet, in the public sector, these particular capabilities are related to the fact that employees and ‘users’ (citizens) may be driven by a public ethos towards adding value to the public sphere (Benington 2011) and service providers cannot abstain from delivering a given service if the context becomes wicked or complex. The capability of externalizing some services to external partners and create networks among public and private actors is important for innovation in public services. It involves such elements as being able to specify the services, coordinate public and private interests, create trust among public and private partners and justify externalization and collaboration vis-a-vis citizens.
This paper references
10.1016/j.lrp.2009.07.003
Business Models, Business Strategy and Innovation
David J. Teece (2010)
Balancing empowerment
J Sundbo
10.4337/9780857931962.00012
Extended Value Chain Innovation: An Actor Network Theory Approach to Innovation at the Interface between the Service and Other Economic Sectors
Jon Sundbo (2011)
Organizing for innovation in the public sector
AM Berg (2014)
Collaboration-driven innovation in the public sector
F DJØF-forlaget. Sørensen (2013)
10.1007/s11747-007-0069-6
Service-dominant logic: continuing the evolution
Stephen L. Vargo (2008)
10.4337/9781848440104.00012
Innovation and Involvement in Services
Jon Sundbo (2008)
10.1016/j.respol.2013.04.003
Organisational conditions for service encounter-based innovation
Flemming Brandt Sørensen (2013)
10.1016/j.scaman.2005.09.009
Entrepreneurial logics for a technology of foolishness
Saras D. Sarasvathy (2005)
10.1108/ijsim.2002.13.5.512.1
Knowledge and Innovation in the New Service Economy
Ilan Alon (2002)
10.1111/j.1467-9302.2005.00447.x
Innovation in Governance and Public Services: Past and Present
Jean F. Hartley (2005)
10.5465/amr.1998.926617
Not So Different After All: A Cross-Discipline View of Trust
Denise M. Rousseau (1998)
10.1007/978-1-4615-4425-8
Innovation Systems in the Service Economy
Ian Miles (2000)
10.4337/9781781002667.00008
How public–private innovation networks in services (ServPPINs) differ from other innovation networks: what lessons for theory?
Faridah Djellal (2013)
10.1108/08876040210443391
A customer‐oriented new service development process
Ian Alam (2002)
10.1016/j.respol.2007.12.011
A neo-Schumpeterian model of health services innovation
Paul Windrum (2008)
10.4337/9781849803304
The Handbook of Innovation and Services
Faïz Gallouj (2010)
10.1002/pmj.21456
Innovation Portfolio Management as a Subset of Dynamic Capabilities: Measurement and Impact on Innovative Performance
Hélène Sicotte (2014)
10.2189/asqu.2005.50.3.329
Creating Something from Nothing: Resource Construction through Entrepreneurial Bricolage
Ted Baker (2005)
10.1080/02642069.2015.1002478
Service encounters as bases for innovation
Jon Sundbo (2015)
10.1016/j.respol.2008.01.005
The organisational-cooperation mode of innovation and its prominence amongst European service firms
Bruce S. Tether (2008)
Public-Private Innovation Networks in Services: the dynamics of cooperation in service innovation
Faïz Gallouj (2013)
10.1177/030631297027002003
Standardization in Action: Achieving Local Universality through Medical Protocols:
Stefan Timmermans (1997)
10.1016/S0956-5221(00)00040-3
Realizing innovation in services
Wietze van der Aa (2002)
New Service Development and Innovation
Lars Witell (2010)
10.1177/02750740122064802
Public Management Innovation Toward a Global Perspective
Sandford Borins (2001)
10.1016/S0048-7333(01)00172-X
Who co-operates for innovation, and why: An empirical analysis
Bruce S. Tether (2002)
10.4337/9781781002667.00011
A life cycle-based taxonomy of innovation networks – with a focus on public–private collaboration
Lawrence Green (2013)
10.1080/14697010500258056
The organizational innovation system: Three modes
Lars Fuglsang (2005)
10.1016/s1067-5671(96)05043-3
Development of the service system in a manual service firm: A case study of the danish ISS
Jon Sundbo (1996)
10.1002/smj.4250050207
A resource‐based view of the firm
Birger Wernerfelt (1984)
Open Service Innovation
Elgar (2011)
10.5465/amp.2013.0116
The Foundations of Enterprise Performance: Dynamic and Ordinary Capabilities in an (Economic) Theory of Firms
David J. Teece (2014)
10.1093/icc/3.3.537-a
The Dynamic Capabilities of Firms: an Introduction
David J. Teece (1994)
10.1057/9781137014764
Employee-Driven Innovation
Steen Høyrup (2012)
10.5860/choice.49-2930
The Korean State and Social Policy: How South Korea Lifted Itself from Poverty and Dictatorship to Affluence and Democracy
Stein Ringen (2011)
10.1111/jpim.12091
Bricolage as a Path to Innovativeness for Resource-Constrained New Firms†
Julienne M. Senyard (2014)
The new public governance? Emerging perspectives on the theory and practice of public governance
Stephen Peter Osborne (2010)
10.3152/147154306781778632
Innovation in the European service industries
Rinaldo Evangelista (2006)
10.4337/9781849803304.00023
The Toilsome Path of Service Innovation: The Effects of the Law of Low Human Multi-task Capability
Jon Sundbo (2010)
10.1080/02642069700000028
Management of Innovation in Services
Jon Sundbo (1997)
10.1177/0149206309350776
Dynamic Capabilities: A Review of Past Research and an Agenda for the Future
Ilídio Barreto (2010)
10.1080/1097198X.2012.10845612
ICT Adoption in Facilities Management Supply Chain: The Case of Denmark
Ada Scupola (2012)
Advances in Services Marketing and Management
Teresa A. Swartz (1995)
10.1504/IJSTM.2000.001565
Innovation as a loosely coupled system in services
Jon Sundbo (2000)
10.1002/1097-0266(200010/11)21:10/11<1105::AID-SMJ133>3.0.CO;2-E
Dynamic capabilities: what are they?
Kathleen M. Eisenhardt (2000)
10.1111/j.1540-6520.2010.00370.x
Social Bricolage: Theorizing Social Value Creation in Social Enterprises
Marialaura Di Domenico (2010)
10.1108/09564231211269847
Shaping, organizing, and rethinking service innovation: a multidimensional framework
Luis Rubalcaba (2012)
10.1016/S0022-4359(97)90017-8
Designing and implementing new services: The challenges of integrating service systems
Stephen S. Tax (1997)



This paper is referenced by
Semantic Scholar Logo Some data provided by SemanticScholar