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Social Innovation And Its Relationships With Service And System Innovations

Luis Rubalcaba
Published 2016 · Business

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This chapter proposes an analytical framework to understand the relationships between social innovations, service innovations and system innovations. These three concepts can be considered different dimensions of new innovation processes, not alternative but complementary and highly interrelated. Thus, social innovation is defined in connection with service innovation and system innovation. On the other hand, the chapter suggests that the concept of service innovation can be enriched on the basis of the social innovation approach. Starting from this approach, a three-dimensional model is proposed; it analyses social innovation as the outcome of three elements: social goals prevalence (vs. just business goals), social means for complex systemic co-productions (vs. nonsystemic) and service and non-technological innovation outcomes (vs. mainly goods-oriented outcomes).
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