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Creating Value By Delivering Integrated Solutions

T. Brady, A. Davies, David A. Gann
Published 2004 · Computer Science, Engineering

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Abstract This paper examines how suppliers of complex capital goods are moving into the provision of integrated solutions – unique combinations of products and services that address a customer’s specific business problems. Integrated solutions providers need to develop or acquire new capabilities as they shift from being product- or service-centric to customer centric. Integrated solutions projects extend the traditional life-cycle to include pre-bid and post implementation activities requiring innovative approaches to creating value for suppliers and their customers.
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