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Service-oriented Technology And Management: Perspectives On Research And Practice For The Coming Decade

H. Demirkan, Robert J. Kauffman, J. Vayghan, H. Fill, D. Karagiannis, P. Maglio
Published 2008 · Computer Science

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Service-oriented technologies and management have gained attention in the past few years, promising a way to create the basis for agility so that companies can deliver new, more flexible business processes that harness the value of the services approach from a customer's perspective. Service-oriented approaches are used for developing software applications and software-as-a-service that can be sourced as virtual hardware resources, including on-demand and utility computing. The driving forces come from the software engineering community and the e-business community. Service-oriented architecture promotes the loose coupling of software components so that interoperability across programming languages and platforms, and dynamic choreography of business processes can be achieved. Nevertheless, one of today's most pervasive and perplexing challenges for senior managers deals with how and when to make a commitment to the new practices. The purpose of this article is to shed light on multiple issues associated with service-oriented technologies and management by examining several interrelated questions: why is it appropriate now to study the related business problems from the point of view of services research? What new conceptual frameworks and theoretical perspectives are appropriate for studying service-oriented technologies and management? What value will a service science and business process modeling offer to the firms that adopt them? And, how can these approaches be implemented so as to address the major challenges that organizations face with technology, information and strategy? We contribute new knowledge in this area by tying the economics and information technology strategy perspectives to the semantic and design science perspectives for a broader audience. Usually the more technical perspective is offered on a standalone basis, and confined to the systems space - even when the discussion is about business processes. This article also offers insights on these issues from the multiple perspectives of industry and academic thought leaders.
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Developing a framework and a scorecard method to measure the enterprise–wide SOA implementation readiness of an organisation
A. Manan (2013)
SOA Adoption in Business Networks: Does SOA live up to High Expectations?
J. Löhe (2010)
Towards an Ontology-Based Approach for Creating Sustainable Services
Anastasiya Yurchyshyna (2010)
Continuing use of information technology as value co-creation : the role of contextual variety and means drivenness
Irene C. L. Ng (2012)
A Service Science Knowledge Environment in the Cloud
Monica Dragoicea (2012)
Pricing strategy and revenue models:A multiple case study from the IT service sector in Finland
Joonas Wuollet (2013)
Optimized E-Government User Support Allocation and Its Influence on Citizens' Adoption of E-Government: An Agent Based Approach
Shuang Chang (2013)
Exploring Determinants Influencing a Service-Oriented Enterprise Strategy: An Executive Management View
A. Plugge (2018)
Service-dominant logic as a future strategy : Case CCC Corporation Oy
Heidi Mattila (2011)
Effects of Enterprise Interoperability on Integration Efforts in Supply Chains
Spiros Mouzakitis (2009)
ISS-QUAL: A Measure of Service Quality for the Information Systems Function
R. Miller (2013)
Becoming Smarter: Towards a New Generation of Services Systems
P. Napoletano (2011)
Assessment of Power Marketing Services Management Based on Value Engineering
Lan Lan Wu (2009)
Data-Driven Simulation-Enhanced Optimization of People-Based Print Production Service
Sudhendu Rai (2011)
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