Online citations, reference lists, and bibliographies.
← Back to Search

Disentangling The Effects Of Promised And Delivered Inducements: Relational And Transactional Contract Elements And The Mediating Role Of Trust.

S. Montes, P. G. Irving
Published 2008 · Psychology, Medicine

Save to my Library
Download PDF
Analyze on Scholarcy
Share
Psychological contracts contain both relational and transactional elements, each of which is associated with unique characteristics. In the present research, the authors drew on these distinct qualities to develop and test hypotheses regarding differential employee reactions to underfulfillment, fulfillment, and overfulfillment of relational and transactional promises. Further, the authors extended their test of the theoretical distinctions between relational and transactional contracts by assessing the relevance of trust as a key underlying mechanism of relational and transactional psychological contract breach effects. Participants in this 3-wave longitudinal study included 342 full-time temporary employees. In support of existing theoretical distinctions, results indicated that employees reacted differently to varying levels of fulfillment of their relational and transactional contracts and that trust is a more central mechanism of relational, as opposed to transactional, psychological contract breach effects. These findings underscore L.S. Lambert, J. R. Edwards, and D. M. Cable's (2003) recent recommendation that the traditional conceptualization and study of psychological contract breach requires expansion.
This paper references
10.1002/JOB.4030150306
Violating the psychological contract: Not the exception but the norm
S. Robinson (1994)
10.1080/13594329608414876
The psychological contract: A concept in need of closer scrutiny?
A. John (1996)
10.1146/ANNUREV.PSYCH.50.1.569
Trust and distrust in organizations: emerging perspectives, enduring questions.
R. Kramer (1999)
10.2307/2393596
Trust in Organizations: Frontiers of Theory and Research
R. Kramer (1995)
Multiple Regression in Behavioral Research: Explanation and Prediction
E. Pedhazur (1982)
10.1002/(SICI)1099-1379(1998)19:1+<649::AID-JOB970>3.0.CO;2-T
Is the psychological contract worth taking seriously
D. Guest (1998)
10.1037/H0029382
How we should measure "change": Or should we?
L. Cronbach (1970)
10.1002/JOB.4030110405
The person-environment fit approach to stress: Recurring problems and some suggested solutions
J. R. Edwards (1990)
10.5465/AMR.1997.9707180265
WHEN EMPLOYEES FEEL BETRAYED: A MODEL OF HOW PSYCHOLOGICAL CONTRACT VIOLATION DEVELOPS
E. Morrison (1997)
10.1111/J.1744-6570.2002.TB00126.X
Effect of Temporary Contracts on Perceived Work Characteristics and Job Strain: A Longitudinal Study
M. Griffin (2002)
The nature and causes of job satisfaction
E. Locke (1976)
10.5465/256822
On the Use of Polynomial Regression Equations As An Alternative to Difference Scores in Organizational Research
J. Edwards (1993)
10.1037/0021-9010.76.5.725
Preemployment Predictors of Union Attitudes: The Role of Family Socialization and Work Beliefs
J. Barling (1991)
10.1111/1467-6486.00368
Psychological contract breach in a Chinese context: An integrative approach
Susanna Lo (2003)
10.1037/0021-9010.75.4.386
Multiple discrepancies and pay satisfaction.
R. Rice (1990)
10.1037/H0024970
Relationship of success and expectation to affect on goal-seeking tasks.
E. A. Locke (1967)
10.2307/256773
CHANGING OBLIGATIONS AND THE PSYCHOLOGICAL CONTRACT: A LONGITUDINAL STUDY
S. Robinson (1994)
Psychological contracts in organizations
D. Rousseau (1995)
10.1348/096317901167505
Schema, promise and mutuality: The building blocks of the psychological contract
D. Rousseau (2001)
The contracts of individuals and organizations
D. Rousseau (1993)
10.1111/1467-6486.00210
Consequences of the psychological contract for the employment relationship: a large scale survey
Jacqueline A-M. Coyle-Shapiro (2000)
10.1177/014920639502100608
On Using Direct Measures of Met Expectations: A Methodological Note
P. G. Irving (1995)
The psychological contract as an explanatory framework in the employment relationship.
L. Shore (1994)
10.5465/AMR.1995.9508080335
An Integrative Model Of Organizational Trust
R. Mayer (1995)
10.1111/J.1744-6570.2007.00087.X
THE IMPACT OF PSYCHOLOGICAL CONTRACT BREACH ON WORK‐RELATED OUTCOMES: A META‐ANALYSIS
H. Zhao (2007)
Issues of level in organizational research: Multi-level and cross-level perspectives.
D. Rousseau (1985)
Alternatives to difference scores: Polynomial regression analysis and response surface methodology.
J. Edwards (2002)
10.4135/9781452243610.N11
Divergent Realities and Convergent Disappointments in the Hierarchic Relation: Trust and the Intuitive Auditor at Work
R. Kramer (1996)
10.1016/0030-5073(81)90033-7
Difference score measures of organizational behavior variables: A critique.
G. Johns (1981)
10.1023/A:1027380201613
Book Review Psychological Contracts in Organizations: Understanding Written and Unwritten Agreements. By Denise M. Rousseau. Sage, Thousand Oaks, California
John M. Guarino (1998)
Applied psychology : an international review
大山 正 (1989)
10.1002/(SICI)1099-1379(1998)19:1+<697::AID-JOB974>3.0.CO;2-I
Fitting square pegs into round holes: mapping the domain of contingent work arrangements onto the psychological contract
J. M. Parks (1998)
10.2307/2532810
An Introduction to the Bootstrap.
S. T. Buckland (1994)
10.1016/S0065-2601(08)60108-2
Inequity In Social Exchange
J. S. Adams (1965)
10.1002/(SICI)1099-050X(199821)37:1<71::AID-HRM7>3.0.CO;2-S
Psychological contract violations during corporate restructuring
W. H. Turnley (1998)
10.1002/(SICI)1099-1379(1998)19:1+<731::AID-JOB969>3.0.CO;2-P
Examining degree of balance and level of obligation in the employment relationship: a social exchange approach
L. Shore (1998)
10.1002/1099-1379(200008)21:5<525::AID-JOB40>3.0.CO;2-T
The development of psychological contract breach and violation: a longitudinal study
S. Robinson (2000)
10.1348/096317905X53660
The impact of job insecurity and contract type on attitudes, well-being and behavioural reports: A psychological contract perspective
N. Cuyper (2006)
10.2307/1269981
Bootstrapping: A Nonparametric Approach to Statistical Inference
Eric R. Ziegel (1993)
10.1111/J.1744-6570.2003.TB00244.X
BREACH AND FULFILLMENT OF THE PSYCHOLOGICAL CONTRACT: A COMPARISON OF TRADITIONAL AND EXPANDED VIEWS
L. Lambert (2003)
10.1111/J.1464-0597.1995.TB01077.X
Work Attitudes and Emotional Responses of Permanent, Voluntary, and Involuntary Temporary‐help Employees: An Exploratory Study
Moshe Krausz (1995)
10.4324/9780203792643
Exchange and Power in Social Life
P. Blau (1964)
10.2307/2393868
Trust and Breach of the Psychological Contract
S. Robinson (1996)
10.2307/20159586
The Impact of Personality on Psychological Contracts
U. Raja (2004)
10.1007/BF01384942
Psychological and implied contracts in organizations
D. Rousseau (1989)
10.5465/AME.2004.12689213
Psychological Contracts in the Workplace: Understanding the Ties That Motivate
D. Rousseau (2004)
10.2307/256965
Organizational citizenship behavior of contingent workers in Singapore
L. V. Dyne (1998)
10.2307/2234217
Trust: Making and Breaking Cooperative Relations.
D. Collard (1989)
10.1037/1082-989X.7.1.83
A comparison of methods to test mediation and other intervening variable effects.
D. MacKinnon (2002)
10.1037/10185-000
Changing employment relations : behavioral and social perspectives
L. Tetrick (1995)
10.1002/(SICI)1099-1379(200002)21:1<25::AID-JOB2>3.0.CO;2-Z
Re‐examining the effects of psychological contract violations: unmet expectations and job dissatisfaction as mediators
W. H. Turnley (2000)
10.1002/0470013311.oth1
International review of industrial and organizational psychology
I. Robertson (1986)
10.1037/0021-9010.91.1.166
Toward a better understanding of psychological contract breach: a study of customer service employees.
S. Deery (2006)
10.1007/S10869-005-9015-0
Different temporary work status, different behaviors in organization
M. J. Chambel (2006)
10.1037/0021-9010.79.6.937
Reexamination of the met-expectations hypothesis: A longitudinal analysis.
P. G. Irving (1994)
Employees at risk: Contingent work and the psychological experience of contingent workers.
J. Edwards (1995)
Person-job fit:: A conceptual integration, literature review, and methodological critique.
J. Edwards (1991)
10.1348/0963179041752664
The effects of psychological contract breach on union commitment
W. H. Turnley (2004)
10.1002/(SICI)1099-1379(1998)19:1+<679::AID-JOB971>3.0.CO;2-N
Assessing psychological contracts: Issues, alternatives and measures.
D. Rousseau (1998)
10.1006/OBHD.1994.1029
The Study of Congruence in Organizational Behavior Research: Critique and a Proposed Alternative
J. Edwards (1994)
Trends in organizational behavior
D. Rousseau (2000)
10.1177/014920630302900204
The Impact of Psychological Contract Fulfillment on the Performance of In-Role and Organizational Citizenship Behaviors
W. H. Turnley (2003)
Affective Events Theory: A theoretical discussion of the structure, causes and consequences of affective experiences at work.
H. Weiss (1996)
10.2307/2391755
Handbook of Industrial and Organizational Psychology
M. D. Dunnette (2005)
O.D. under conditions of organization decline.
Kimberly K. Buch (1991)
Can We Trust Trust
Diego Gambetta (2000)
10.5860/choice.45-3496
Social psychology: Handbook of basic principles.
E. Higgins (1996)
10.4135/9781452243610.N7
Developing and Maintaining Trust in Work Relationships
R. Lewicki (1996)
10.2307/2393595
Psychological contracts in organizations : understanding written and unwritten agreements
D. Rousseau (1995)
10.1007/S10869-004-0549-3
Linking Work Events, Affective States, and Attitudes: An Empirical Study of Managers' Emotions
Karim Mignonac (2004)
10.1016/S1053-4822(02)00071-2
Can excess bring success? CEO compensation and the psychological contract
D. Kidder (2002)
10.1023/A:1016971222029
The Impact of Psychological Contract Violations on Exit, Voice, Loyalty, and Neglect
W. H. Turnley (1999)
10.1002/JOB.4030160309
Psychological contracts and OCB: The effect of unfulfilled obligations on civic virtue behavior
S. Robinson (1995)
10.1002/JOB.4030110506
New hire perceptions of their own and their employer's obligations: A study of psychological contracts
D. Rousseau (1990)
10.1037/10185-004
Violation of psychological contracts: Impact on employee attitudes.
S. Robinson (1995)
10.1111/J.1559-1816.1998.TB01689.X
Psychological Contracts, Organizational and Job Commitment
L. Millward (1998)
10.2307/2066662
Research in Organizational Behavior: An Annual Series of Analytical Essays and Critical Reviews
B. Staw (2003)



This paper is referenced by
10.1080/1359432X.2012.721354
From “getting” to “giving”: Exploring age-related differences in perceptions of and reactions to psychological contract balance
T. Vantilborgh (2013)
10.1108/01437731111134661
How can leaders achieve high employee engagement
J. Xu (2011)
10.1002/smi.2798
Reactions to psychological contract breaches and organizational citizenship behaviours: An experimental manipulation of severity
Theresa P. Atkinson (2018)
10.1080/1359432X.2020.1737219
Charting directions for a new research era: addressing gaps and advancing scholarship in the study of psychological contracts
Sarah Bankins (2020)
10.3389/fpsyg.2018.00231
I Am So Tired… How Fatigue May Exacerbate Stress Reactions to Psychological Contract Breach
Safâa Achnak (2018)
10.2466/01.07.21.28.PR0.110.3.820-838
Lack of Symmetry in Employees' Perceptions of the Psychological Contract
D. Jepsen (2012)
10.1017/CBO9781139168748.022
Managing Employee Performance and Reward: Overview of performance-related rewards
J. Shields (2007)
10.1017/9781108684675
Managing Employee Performance and Reward: Systems, Practices and Prospects
J. Shields (2020)
Social Cognitive Career Theory as Applied to the School-to-Work Transition.
M. Kelly (2009)
The Role and Impact of Human Resource Management: A Multi-level Investigation of Factors Affecting Employee Engagement
F. Klein (2014)
10.1111/J.2044-8325.2011.02033.X
The reciprocal relationship between psychological contract fulfilment and employee performance and the moderating role of perceived organizational support and tenure
N. Conway (2012)
10.1016/J.AQUACULTURE.2017.11.047
The role of relationships in achieving and maintaining a social licence in the New Zealand aquaculture sector
J. Baines (2018)
10.5465/AMJ.2016.0248
Trusting the “Look and Feel”: Situational Normality, Situational Aesthetics, and the Perceived Trustworthiness of Organizations
Michael D. Baer (2017)
10.1016/j.im.2020.103366
The impact of psychological contract under- and over-fulfillment on client citizenship behaviors in Enterprise systems projects: From the client's perspective
Y. Liu (2020)
10.1177/0091026015624714
Spurious or True? An Exploration of Antecedents and Simultaneity of Job Performance and Job Satisfaction Across the Sectors
J. Y. Hsieh (2016)
10.1017/CBO9781139168748.004
Performance and reward basics
J. Shields (2007)
10.4102/sajhrm.v17i0.1113
Psychological contract inducements and expectations conveyed to potential employees on organisations’ websites
J. V. Niekerk (2019)
10.1080/0267257X.2015.1076496
Psychological contracts and independent sales contractors: an examination of the predictors of contractor-level outcomes
David J. Finch (2015)
10.1108/JMP-04-2013-0109
Self-perceived employability, organization-rated potential, and the psychological contract
Nicky Dries (2014)
10.1007/978-1-4614-8283-3_18
Employees’ Response to Corporate Social Responsibility: An Application of a Non Linear Mixture REBUS Approach
Omer Farooq (2013)
10.20849/ABR.V1I1.13
Coping with Negative Work Experience and Work-related Family Issues: Spirituality as A Buffer against Emotional Exhaustion and Work-Family Conflict
H. Liang (2016)
10.3389/feduc.2020.00060
What's the Deal? The Making, Shaping and Negotiating of First-Year Students' Psychological Contract With Their Personal Tutor in Higher Education
Annabel T. Yale (2020)
10.1080/21515581.2011.552424
Measuring trust in organisational research: Review and recommendations
Bill McEvily (2011)
Human capital retention: Developing and validating a structural model of selected antecedents of intention to quit
O. Samuel (2017)
An explorative study on the development of a framework for the measurement of performance and trust
L. Durand (2017)
The effects of outsourcing on the psychological contract of survivor employees : the case of UK real estate sector
Olufisayo O. Akomolafe (2018)
10.6007/IJARBSS/V7-I1/2604
The Impact of Perceived Organizational Justice, Psychological Contract, and the Burnout on Employee Performance: The Moderating Role of Organizational Support, in the Portuguese Context
A. Virgolino (2017)
10.1017/cbo9781139197120.018
Individual recognition plans
J. Shields (2016)
Psychological Contracts: A Feature Based Approach to Understanding Transactional and Relational Contracts
Brittney K. Anderson (2014)
10.29015/CEEJME.648
Network-driven Approach to Human Resources Management
Kalina Grzesiuk (2017)
10.1108/PR-04-2013-0061
Psychological contract breach, organizational justice and emotional well-being
V. Cassar (2015)
10.1037/a0036374
Scale indicators of social exchange relationships: a comparison of relative content validity.
J. Colquitt (2014)
See more
Semantic Scholar Logo Some data provided by SemanticScholar