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Functional Flexibility And Team Performance
Published 1999 · Engineering
This study deals with workforce flexibility defined in terms of 'multifunctionality' and 'redundancy'. These concepts refer, respectively, to the number of different tasks a worker has mastered and the number of workers that are qualified to do a specific task. A third factor to be considered is worker efficiency. These elements of workforce flexibility support a team of workers in dealing with absenteeism and a fluctuating mix in the demand of human resources. The main focus of this study is on the impact of the distribution of workforce flexibility among workers on team performance. In this study, team performance is measured as the shortage of labour capacity, the minimum time needed to perform all tasks (e.g. the timespan) and the total cumulative production time. Two extreme assignment methods, which include a linear goal-programming formulation that minimizes the shortage, makespan and production time, are used in a full orthogonal factorial experimental design (18.104.22.168). The MANOVA results show tha...