Online citations, reference lists, and bibliographies.

The Impact Of Service Innovation On Firm Performance

Lei Lin
Published 2013 · Economics

Cite This
Download PDF
Analyze on Scholarcy
Share
This study empirically examines the impact of service innovation on performance in developing countries such as China. We construct a more integrative model linking service innovation, service quality and performance and collect 277 samples in the Chinese tourism sector. The findings are: First, service innovation affects firm performance through direct and indirect paths where service quality plays a positive mediating role, and the direct impact is larger than the indirect one; Secondly, the innovation mode is cost-reductive, which focuses on eliminating internal cost rather than improving service quality; Third, the assessment of service quality emphasizes the dimensions of assurance and reliability.
This paper references
10.2307/1251419
The PIMS Principles: Linking Strategy to Performance
quot amp (1987)
The importance of innovation for firm performance (CBS Statistics Netherlands, LNM-series
L Klomp (1999)
10.1177/009207038801600107
On the Evaluation of Structural Equation Models
R. Bagozzi (1988)
10.1057/palgrave.jors.2601617
Operational Research for informed innovation: NHS Direct as a case study in the design, implementation and evaluation of a new public service
G. Royston (2003)
10.1287/MNSC.45.9.1221
Operations, Quality, and Profitability in the Provision of Banking Services
Andreas C. Soteriou (1999)
Towards a theory of service innovation: An inductive case study approach to evaluating the uniqueness of service (Master’s Dissertation
M. Vikram (2004)
Innovation in services. SI4S Project Synthesis Work Package 3/4
J. Sundbo (1998)
10.1080/1461668032000129146
Tourism ‘non-entrepreneurship’ in peripheral destinations: a case study of small and medium tourism enterprises on Bornholm, Denmark
D. Ioannides (2003)
10.1016/S0048-7333(02)00091-4
Innovation modes in the Swiss service sector: a cluster analysis based on firm-level data
H. Hollenstein (2001)
The economics of industrial innovation (2nd ed.)
C. Freeman (1982)
10.1080/02614368800390041
A conceptual model of consumer evaluation of recreation service quality
K. J. Mackay (1988)
10.1016/s0898-1221(98)90207-3
R&D and Productivity: The Econometric Evidence
Z. Griliches (2007)
R&D and productivity: econometric results and measurement issues
Z. Griliches (1995)
10.1177/1094670508329223
Managing Service Innovation and Interorganizational Relationships for Firm Performance
A. Eisingerich (2009)
10.1016/J.RESPOL.2006.05.006
Innovation in services in networks of organizations and in the distribution of services
E. D. Vries (2006)
Service in innovation: Knowledge intensive business services (KIBS) as co-producers of innovation. SI4S Synthesis Paper No. 3, Oslo: STEP
P. R. Bilderbeek (1998)
On the relationship between innovation and performance: A sensitive analysis
H Loof
10.1007/978-1-4615-4425-8_5
Innovation, Measurement and Services: the new problematique
R. Coombs (2000)
10.1509/jmkg.68.1.90.24028
Antecedents of Export Venture Performance: A Theoretical Model and Empirical Assessment
N. A. Morgan (2004)
10.1016/S0742-3322(00)17018-4
Firm Resources and Sustained Competitive Advantage
J. Barney (1991)
10.1016/0160-7383(95)00039-9
Tourists and retailers' perceptions of services
C. Vogt (1995)
10.1016/S0272-6963(02)00108-0
Lean manufacturing: context, practice bundles, and performance
R. Shah (2003)
10.1037/018882
Psychometric theory (2nd ed.).
R. Sitgreaves (1979)
Knowledge intensive business service – users, carriers and sources of innovation (European Innovation Monitoring System, EIMS, No.15)
I. Miles (1995)
The relationship between innovation and business performance: A comparative study between manufacturing and service firms. Knowledge and Process Management
D I Prajogo (2006)
10.1177/014920638601200408
Self-Reports in Organizational Research: Problems and Prospects
Philip M. Podsakoff (1986)
10.1016/S0148-2963(02)00272-2
Learning during the new financial service innovation process: Antecedents and performance effects
V. Blažević (2003)
Multivariate data analysis with readings (5th ed.)
J. Hair (1998)
Service in the US (Report). UK: Severn Trend Plc, UK Government, Department of Trade and Industry
A. V. Roth (1997)
10.1016/J.JCLEPRO.2003.12.021
The sustainable innovation design diamond for micro-sized enterprises in tourism
S. C. Hallenga-Brink (2005)
10.1016/S0040-1625(98)00025-0
Innovation in the service sector. Results from the Italian Statistical Survey
R. Evangelista (1998)
Productivity, Innovation and Knowledge in Services. New Economic and Socio-Economic Approaches
J. Gadrey (2002)
10.1016/S0272-6963(01)00066-3
Relationships between implementation of TQM, JIT, and TPM and manufacturing performance
Kristy O. Cua (2001)
10.1080/00343400903401568
Service Innovation, Embeddedness and Business Performance: Evidence from Northern Ireland
J. Love (2010)
10.1037/0021-9010.88.5.879
Common method biases in behavioral research: a critical review of the literature and recommended remedies.
Philip M. Podsakoff (2003)
10.1108/13552510810877674
Development of a framework for industrial service innovation management and coordination
Sukhvir Singh Panesar (2008)
Tourism and society.
A. Sessa (1979)
Research on innovation mode of travel agency group in China
Wu (2007)
10.1016/S0272-6963(97)90004-8
A FRAMEWORK FOR QUALITY MANAGEMENT RESEARCH AND AN ASSOCIATED MEASUREMENT INSTRUMENT
B. Flynn (1994)
10.1108/00251741111094446
Towards an innovation‐type mapping tool
J. Rowley (2011)
10.1177/002224298304700204
Product Quality, Cost Position and Business Performance: A Test of Some Key Hypotheses
L. Phillips (1983)
10.1016/S0048-7333(98)00084-5
Technological innovation in services and manufacturing: results from Italian surveys
G. Sirilli (1998)
10.2307/2392322
Representing and testing organizational theories: A holistic construal.
R. Bagozzi (1982)
Modelling innovation and productivity on French CIS3 data
R. Kremp (2004)
This statistical bulletin was issued by National Tourism Administration in 2008, which can be retrieved from www
10.1177/031289629301800202
Product Innovation Strategies and Performance of Australian Firms
L. Dwyer (1993)
10.5465/3069343
Total Quality Management Implementation and Competitive Advantage: The Role of Structural Control and Exploration
T. J. Douglas (2001)
Best practice report: An analysis of management practices that impact performance. A joint project of Ernst Young and the American Quality Foundation
(1992)
Service innovation: Coming of age in the knowledge based economy
I. Miles (2000)
Can we measure and compare innovation in service
M Kanerva (2006)
Mass customization implementation models and customer value in mobile phones services: Preliminary findings from Greece
M. Sigala (2006)
10.1108/03090560510572070
Managing the new service development process: towards a systemic model
E. Stevens (2005)
10.1002/smj.4250140205
ENTREPRENEURSHIP AND THE CONCEPT OF FIT: A MODEL AND EMPIRICAL TESTS
J. L. Naman (1993)
10.1108/00251741111130869
Strategic reactions to technology competition
F. Schiavone (2011)
Multivariate data analysis with readings (2nd ed.)
Joseph F. Hair (1986)
10.1287/mnsc.32.10.1231
Strategic factor markets: expectations, luck, and business strategy
J. Barney (1986)
10.1177/002224299505900205
Return on Quality (ROQ): Making Service Quality Financially Accountable
R. Rust (1994)
10.1080/02642060412331301162
The impact of innovation on economic performance in services
G. Cainelli (2004)
10.1108/13598540510612767
The effect of supplier development initiatives on purchasing performance: a structural model
C. Sánchez-Rodríguez (2005)
10.1108/00251741111094428
Small businesses in the new creative industries: innovation as a people management challenge
S. Hotho (2011)
10.1108/00251741111130823
Social capital as a decision aid in strategic decision-making in service organizations
R. Jansen (2011)
10.1002/job.4030150503
Using self-report questionnaires in OB research: A comment on the use of a controversial method
P. Spector (1994)
Strategic reactions to technology competition: A decision-making model
F. Schiavone (2011)
10.1177/002224299305700102
Corporate Culture, Customer Orientation, and Innovativeness in Japanese Firms: A Quadrad Analysis
R. Deshpandé (1993)
Knowledge and Investment: The Sources of Innovation in Industry
R. Evangelista (1999)
10.5465/AMR.2001.4011938
Is the Resource-Based “View” a Useful Perspective for Strategic Management Research? Yes
J. Barney (2001)
10.5465/AMR.2001.4011928
Is the Resource-Based “View” a Useful Perspective for Strategic Management Research?
R. Priem (2001)
10.1016/S0925-5273(96)00104-1
A study of competitive strategy, organisational innovation and organisational performance among Australian manufacturing companies
S. Yamin (1997)
10.1108/00251741111109124
Technological and design capabilities: is ambidexterity possible?
Yung‐Ching Ho (2011)
10.1108/00251741111151190
Security analysts' earnings forecasts as a measure of firm performance
Rakesh B. Sambharya (2011)
Best practice report: An analysis of management practices that impact performance
International Quality Study. (1992)
10.5465/AME.1995.9506273283
Winning the Service Game
R. Gerard (1995)
10.1016/J.TECHNOVATION.2007.06.002
Innovation, productivity and growth in US business services: a firm-level analysis
M. A. Mansury (2008)
10.1136/emj.2006.041673
In search of excellence
G. Hughes (2006)
10.2307/2392680
Service management: Strategy and leadership in service businesses
R. Normann (1984)
10.1002/KPM.259
The relationship between innovation and business performance—a comparative study between manufacturing and service firms
D. Prajogo (2006)
10.1108/01443570310491738
Competence and resource architectures
J. Mills (2003)
10.1108/09564239510091321
New modes of innovation: How services benefit industry
J. Gadrey (1995)
UK: Severn Trend Plc, UK Government
A V Roth (1997)
10.1007/S11365-009-0117-4
Culture and entrepreneurial orientation: a multi-country study
S. Lee (2011)
Services Innovation and Economic Performance: An analysis at the firm level
L. F. Lopes (2005)
10.1016/S0019-8501(02)00189-X
Managers' perception of relationship management in heterogeneous markets
K. Eriksson (2002)
10.1016/J.FORPOL.2005.06.011
The role of sectoral and regional innovation systems in supporting innovations in forestry.
K. Kubeczko (2006)
Service profit chain
A. Furnham (2007)
10.2307/3151081
Marketing Research: Methodological Foundations
Dawn Iacobucci (1976)
Service innovation, performance and policy: A review
B. Van Ark (2003)
10.1002/j.1556-6676.1988.tb02015.x
Self-Report: Can It Be of Value as an Assessment Technique?
J. Laing (1988)
10.1037//0003-066X.48.7.726
1992 Report of the Chief Executive Officer.
R. Fowler (1993)
INNOVATIVE SHOCKS AND PRODUCTIVITY
P. Conceiçāo (2003)
10.1108/00251741111163142
Business Model Dynamics and Innovation: (Re)establishing the Missing Linkages
S. Cavalcante (2011)
10.1108/00251741111109133
Stakeholder theory: issues to resolve
E. Mainardes (2011)
10.1007/978-1-4615-4425-8
Innovation Systems in the Service Economy
I. Miles (2000)
Identifying Dimensions of Service Quality in Public Recreation
J. Crompton (1991)
10.1016/J.FORPOL.2008.04.004
Entrepreneurial attitude, innovation and performance among Norwegian nature-based tourism enterprises
E. Nybakk (2008)
10.1002/smj.4250050306
Measuring Organizational Performance in the Absence of Objective Measures: The Case of the Privately-Held Firm and Conglomerate Business Unit
G. Dess (1984)
10.1108/13552510810899481
Industrial service innovation through improved contractual relationship
Sukhvir Singh Panesar (2008)
10.1108/09574090310806558
Supply chain management as a competitive advantage in the spanish grocery sector
E. V. Colera (2003)
10.1108/03090560010342485
Communication flows during financial service innovation
A. Lievens (2000)
2006 TrendChart report: can we measure and compare innovation in services?
M. Kanerva (2006)
10.4135/9781412939591.n206
The competitive advantage
Bryan Hattingh (2007)
10.1108/13552559910306105
A strategic perspective of entrepreneurship
J. Thompson (1999)
10.1108/00251741111094473
Do downsizing decisions affect organisational knowledge and performance
Helen Sitlington (2011)
10.1002/JTR.690
Tourism product and service innovation to avoid ‘strategic drift’
L. Dwyer (2009)
10.1080/02642069700000028
Management of Innovation in Services
Jon Sundbo (1997)
10.1177/104225879101600102
A Conceptual Model of Entrepreneurship as Firm Behavior
J. G. Covin (1991)
Research on innovation mode of travel agency group in China. Inner Mongolia Economy and Science
X Wu (2007)
Managing service marketing
J.E.G. Bateson (1999)
The strategic management of service quality
D. G. Thompson (1985)
10.2307/41166422
Innovation in Services: Corporate Culture and Investment Banking
R. Lyons (2007)
10.1093/rev/5.3.207
Measuring innovation in services
R. Evangelista (1995)
10.2307/2068433
Mail and telephone surveys : the total design method
D. Dillman (1979)
10.1007/S11365-010-0162-Z
Intention as a cognitive antecedent to international entrepreneurship—understanding the moderating roles of knowledge and experience
Lutz Sommer (2011)
10.1108/00251741111126477
Innovation speed and radicalness: are they inversely related?
A. B. Goktan (2011)
10.1177/109467050032001
Strengthening the Satisfaction-Profit Chain
E. Anderson (2000)
10.1007/978-4-431-54922-2
What is Service Innovation
A. Gustafsson (2013)
10.1080/10438590802469594
Innovation and productivity in manufacturing and service firms in Catalonia: a regional approach
Agustí Segarra-Blasco (2010)
A comparison study on the development potential of trans-provincial tourism industry in China
Cao (2007)
10.3152/147154399781782400
Services and the search for relevant innovation indicators: a review of national and international surveys
F. Djellal (1999)
10.1016/S0272-6963(03)00004-4
The relationship between total quality management: practices and their effects on firm performance
H. Kaynak (2003)
IS THE RESOURCE-BASED " VIEW " A USEFUL PERSPECTIVE FOR STRATEGIC MANAGEMENT RESEARCH ?
J. Barney (2007)
September). On the relationship between innovation and performance: A sensitive analysis. Paper presented at the Eindhoven Centre for Innovation Studies (ECIS
H. Loof (2001)
Marketing research: Methodological foundation (8th ed.). Fort Worth: South-Western Harcourt
G. A. Churchill (2002)
10.1007/S11365-009-0120-9
Entrepreneurs learning together: The importance of building trust for learning and exploiting business opportunities
P. Bergh (2011)
Service Management and Marketing: Managing the Moments of Truth in Service Competition
Christian Grönroos (1990)
Paper presented at the conference of innovation and enterprise creation: Statistics and indicators
G Sirelli
Towards a theory of service innovation : an inductive case study approach to evaluating the uniqueness of services
Vikram Mansharamani (2005)
10.1016/S0048-7333(97)00030-9
Innovation in services
Faïz Gallouj (1997)
Innovation and economic growth
G. Cameron (1996)
10.2307/1251430
A Conceptual Model of Service Quality and Its Implications for Future Research
A. Parasuraman (1985)
10.1057/thr.2008.7
Sustainable Tourism Innovation: Challenging Basic Assumptions
G. Moscardo (2008)
10.1108/00251741111130841
Technology-based service proposal screening and decision-making effectiveness
A. V. Riel (2011)
10.1016/J.RESPOL.2003.07.004
Identifying innovation in surveys of services: A Schumpeterian perspective
Ina Drejer (2004)
10.1016/S0261-5177(02)00013-4
Repairing innovation defectiveness in tourism
Anne-Mette Hjalager (2002)
10.1016/S0160-7383(01)00090-1
SERVQUAL reliability and validity in travel agencies.
J. Bigné (2003)
10.1016/S0019-8501(01)00203-6
Learning orientation, firm innovation capability, and firm performance
R. Calantone (2002)
10.4337/9781781950203
Productivity, Innovation and Knowledge in Services
J. Gadrey (2002)
10.1016/S0954-349X(03)00030-4
Innovation, employment and skills in services. Firm and sectoral evidence
R. Evangelista (2003)
10.1016/0016-3287(93)90106-4
Services in the new industrial economy
I. Miles (1993)
SERVQUAL: A multiple-item scale for measuring perceptions of service quality
A. Parasuraman (1988)
OECD/Eurostat . Oslo Manual-Guidelines for Collecting and Interpreting Technological Innovation Paris, France:
Data Third (2005)
Towards a theory of service innovation: An inductive case study approach to evaluating the uniqueness of service (Master's Dissertation) MIT Sloan School of Management
M Vikram (2004)
Can the sales force speak for the customer
P. Strub (1995)
Innovation system in the service economy: Measurement and case study analysis
J. S. Metcalfe (2000)
10.1002/SMJ.325
Scanning Dynamic Competitive Landscapes: A Market-based and Resource-based Framework
Margaret A. Peteraf (2003)
10.1093/CJE/BEI067
Innovation and economic performance in services. A firm level analysis
G. Cainelli (2006)
Knowledge-intensive business services : users, carriers and sources of innovation
I. Miles (1995)
Oslo Manual - Guidelines for Collecting and Interpreting Innovation Data, 3rd edition: Proposed Guidelines for Collecting and Interpreting Innovation Data
P. Mortensen (2005)
10.1016/0048-7333(95)00875-6
Business strategies in more- and less-innovative firms in Canada
J. Baldwin (1996)
10.1016/S1084-8568(99)80117-5
An empirical investigation of the relationship between quality improvement techniques and performance—A Mexican case☆
Mohammad R. Azaranga (1998)
10.2139/ssrn.394307
Supply Chain Management as a Competitive Advantage in the Spanish Grocery Sector
Cristina Giménez Thomsen (2003)
10.1080/1043859022000029221
The sources and aims of innovation in services: Variety between and within sectors
B. Tether (2003)
10.1086/376806
A Critical Review of Construct Indicators and Measurement Model Misspecification in Marketing and Consumer Research
C. Jarvis (2003)
10.1108/09564230410540944
Market orientation, brand investment, new service development, market position and performance for service organisations
S. Matear (2004)
10.1016/J.INDMARMAN.2003.06.009
Organizational resources enabling service responsiveness: Evidence from Greece
Vasilios Theoharakis (2003)
10.1016/0148-2963(95)00159-X
Measuring performance in entrepreneurship research
G. Murphy (1996)
10.1080/02642069.2010.503883
The impact of service innovation on firm-level financial performance
T. Aas (2011)
10.1108/00251741111143630
External technology sourcing: evidence from design‐driven innovation
Silvia Cantarello (2011)
10.1016/S0305-0483(96)00031-X
Organizational Innovativeness : Exploring the Relationship Between Organizational Determinants of I
Ajit Subramaniam (1996)
Innovation and firm performance: differences between small and medium-sized firms
Ron Kemp (2003)
Service innovation (2nd Chinese ed.)
L. Lei (2007)
November). Innovation and firm performance. Paper presented at the conference of innovation and enterprise creation: Statistics and indicators, France
G. Sirelli (2000)
10.1108/00251741111094464
From Levitt to the global age: one more time, how do we define our business?
Jorge Vasconcellos e Sá (2011)
10.1108/09604520610675720
Mass customisation implementation models and customer value in mobile phones services
M. Sigala (2006)
10.1177/002224299405800110
Servperf versus Servqual: Reconciling Performance-Based and Perceptions-Minus-Expectations Measurement of Service Quality
J. J. Cronin (1994)
10.1111/1540-5885.1850324
An empirically‐based typology of product innovativeness for new financial services: Success and failure scenarios
G. Avlonitis (2001)
10.1016/j.im.2009.10.003
How does the application of an IT service innovation affect firm performance? A theoretical framework and empirical analysis on e-commerce
A. Ordanini (2010)
10.3386/w6696
Research, Innovation, and Productivity: an Econometric Analysis at the Firm Level
B. Crépon (1998)
10.1016/S0956-5221(00)00040-3
Realizing innovation in services
W. V. D. Aa (2002)
10.1016/J.RESPOL.2004.09.001
What do we know about innovation
V. Acha (2004)
10.1093/OXFORDHB/9780199286805.003.0001
Innovation: A Guide to the Literature
J. Fagerberg (2003)
10.1108/09600030910962249
The relationship between strategic orientation, service innovation, and performance
Scott J. Grawe (2009)
10.1016/J.TOURMAN.2008.04.002
Destination and enterprise management for a tourism future.
L. Dwyer (2009)
10.1002/smj.4250160105
Total quality management as competitive advantage: A review and empirical study
T. Powell (1995)
10.2307/3150876
A paradigm for developing better measures of marketing constructs.
Gilbert A. Churchill (1979)
10.1177/002224299005400403
The Effect of a Market Orientation on Business Profitability
John C. Narver (1990)
Service in innovation: Knowledge intensive business services (KIBS) as co-producers of innovation
P R Bilderbeek (1998)
Research on innovation development of Chinese tourism economy
Li (2009)
Yesterday’s accounting underminds production
R. S. Kaplan (1984)
The importance of innovation for firm performance (CBS Statistics Netherlands, LNM-series, 9902)
L. Klomp (1999)
Innovation systems in the service economy : measurement and case study analysis
J. Metcalfe (2000)
10.5465/amr.1986.4283976
On the Measurement of Business Performance in Strategy Research: A Comparison of Approaches
N. Venkatraman (2015)
10.1111/J.1948-7169.1992.TB00586.X
Measurement of INNOVATION and DesignPerformance IN SERVICES
C. Voss (2010)
10.1177/004728759803700110
Service Quality and Tourism
M. Augustyn (1998)
10.1108/14601060210436736
Profitability in market‐oriented SMEs: does product innovation matter?
H. Salavou (2002)
10.1108/00251741111094437
Innovation or imitation? The role of organizational culture
J. C. Naranjo-Valencia (2011)
10.1108/00251741111120798
Inter‐firm market orientation as antecedent of knowledge transfer, innovation and value creation in networks
Jesús Cambra-Fierro (2011)
10.1093/OXFORDHB/9780199286805.001.0001
The Oxford handbook of innovation
J. Fagerberg (2006)
10.1177/1094670509338619
Service Delivery Innovation
J. Chen (2009)
10.1287/mnsc.41.11.1720
Strategic Determinants of Service Quality and Performance: Evidence from the Banking Industry
A. Roth (1995)
Trends underpinning tourism to 2020: An analysis of key drivers for change (Monograph Series). Gold Coast, Australia: CRC for Sustainable Tourism
L. Dwyer (2008)
The participants are all students from EMBA and other Executive Training Program in School of Economics and Management
Service innovation, statistical and conceptual issues (Working Group on Innovation and Technology Policy OECD
I Miles
The Performance Effects of Service Diversification by Manufacturing Firms
Bruce C. Skaggs (2004)
Trends underpinning tourism to 2020: An analysis of key drivers for change (Monograph Series)
L Dwyer (2008)
Supply chain management as a competitive advantage in the Spanish grocery sector (Working Paper, 2, 4)
C Gimenez (2002)
Can we measure and compare innovation in service? (2006 TrendChart report)
M. Kanerva (2006)
Service innovation, statistical and conceptual issues (Working Group on Innovation and Technology
I. Miles (1995)
Innovation in service firms explored: what, how and why?
A. Bruins (2003)
10.17705/1CAIS.01605
A Practical Guide To Factorial Validity Using PLS-Graph: Tutorial And Annotated Example
D. Gefen (2005)
10.1108/00251741111109160
Entrepreneurship, process innovation and value creation by a non‐profit SME
Kun-Huang Huarng (2011)
Examination of the Relationship Between Service Quality and User Loyalty
S. Backman (1995)
SERVQUAL: A multiple-item scale for measuring consumer perceptions of service quality.
A. Parasuraman (1988)
10.1016/J.JBUSVENT.2008.03.003
Novelty and new firm performance: The case of employment systems in knowledge-intensive service organizations
J. Jennings (2009)



This paper is referenced by
10.1109/ICEEI.2017.8312424
Service innovation for a sustainable fuel supply using cyber physical social system technology
Suhardi (2017)
10.1016/J.TOURMAN.2018.08.018
Hospitality innovation strategies: An analysis of success factors and challenges
Carlos Martin-Rios (2019)
10.1108/IJQRM-07-2017-0126
The impact of strategic quality orientation on innovation capabilities and sustainable business growth
Bilal Ahmad Khan (2018)
10.1016/j.indmarman.2019.08.013
Product radicalness and firm performance in B2B marketing: A moderated mediation model
Antonio Carmona-Lavado (2020)
10.1080/15256480.2016.1226154
Examining the Impact of Restaurant Innovativeness on Relationship Quality in Luxury Restaurants
Naehyun Paul Jin (2016)
10.1080/02642069.2015.1015519
How transformational leadership fuels employees’ service innovation behavior
Ping-Jen Kao (2015)
10.1016/j.jhtm.2020.01.006
The critical criteria for innovation entrepreneurship of restaurants: Considering the interrelationship effect of human capital and competitive strategy a case study in Taiwan
Sheng-Fang Chou (2020)
10.1108/josm-02-2018-0041
Service creativity reinforcement and firm performance
Kuen-Hung Tsai (2019)
10.1016/J.ANNALS.2015.07.004
Innovativeness and business performances in tourism SMEs.
J. Martinez-Roman (2015)
10.1108/IJCHM-10-2014-0510
A systematic review of research on innovation in hospitality and tourism
D. Gomezelj (2016)
10.1080/02642069.2016.1155113
The relationship among gratitude, hope, connections, and innovativeness
Ali E. Akgün (2016)
10.1080/02642069.2017.1284203
Motivated or empowering antecedents to drive service innovation?
Chan Hsiao (2017)
10.1080/02642069.2020.1731477
Service innovation implementation: a systematic review and research agenda
Shiwangi Singh (2020)
10.1080/14783363.2016.1263543
Measuring the impact of soft and hard quality practices on service innovation and organisational performance
B. A. Khan (2018)
10.1109/IEEM.2015.7385946
Triggering an internal service innovation in manufacturing firms
Y. Y. Zhao (2015)
10.1108/IJQSS-09-2017-0086
The value of cultivating norms for market orientation in professional service firms
Terje Slåtten (2018)
10.32780/KTIDOI.2017.42.1.173
The Effect of Perception Level For Ambidexterity Innovation on Organizational Commitment and Innovation Behavior- Focusing Moderating Role of Environmental Dynamism
최호준 (2017)
The Effect of Cutting-Edge Technology on Firm Performance: A Case of Sevenseas Technologies Group
Pauline W. Njaramba (2018)
10.1108/IJCHM-02-2014-0088
A multidimensional model of marketing culture and performance
Mamoun N. Akroush (2015)
10.1108/IJCHM-07-2018-0564
Market orientation and hotel performance: investigating the role of high-order marketing capabilities
Ibrahim Alnawas (2019)
10.1016/J.RAI.2016.09.005
The relationship between service innovation and performance: a bibliometric analysis and research agenda proposal
Isabela Ferraz (2016)
10.1108/ejim-10-2019-0306
Innovations and firm-level efficiency: a comparative analysis between China and India
Mohammad Monirul Islam (2020)
10.1142/S1363919618500536
EXPLORING THE IMPACTS OF SERVICE INNOVATION ON CUSTOMER SATISFACTION IN THE TELECOM INDUSTRY: A PERSPECTIVE FROM INTERACTIVE AND SUPPORTIVE SERVICE INNOVATIONS
Dao Thi Ta (2018)
10.20321/NILEJBE.V5I11.173
Service Innovation and Performance of Telecommunication Firms in FCT, Abuja
Daniel Idoko Anyebe (2019)
10.1108/IJCHM-07-2016-0392
Social capital, knowledge sharing and innovation of small- and medium-sized enterprises in a tourism cluster
N. Kim (2018)
10.1108/WJEMSD-04-2014-0010
Innovation strategies and performance: are they truly linked?
H. Hilman (2015)
10.1080/23311975.2015.1078869
Information and communication technology and user knowledge-driven innovation in services
H. Park (2015)
Sustainability adoption in hotel restaurants : evidence from Malaysia
Ja Langgat (2019)
10.1016/j.jhtm.2019.10.007
Innovation research in tourism: Research streams and actions for the future
Birgit Pikkemaat (2019)
10.1016/J.RESOURPOL.2017.08.007
Innovation and economic growth in the mining industry: Evidence from China's listed companies
Songmei Fan (2017)
10.1016/J.TOURMAN.2015.09.017
Innovation, entrepreneurship, and restaurant performance: A higher-order structural model
C. Lee (2016)
10.1108/BIJ-07-2017-0194
The impact of Big Data analytics and data security practices on service supply chain performance
Y. Fernando (2018)
See more
Semantic Scholar Logo Some data provided by SemanticScholar