Online citations, reference lists, and bibliographies.
← Back to Search

Motivated Or Empowering Antecedents To Drive Service Innovation?

Chan Hsiao, Y. Lee, Hao-Hsin Hsu
Published 2017 · Economics

Cite This
Download PDF
Analyze on Scholarcy
Share
ABSTRACT Which type of antecedents, motivated or empowering, can stimulate service innovation? We choose the empowering (team and worker empowerment) and motivated variables (creative self-efficacy and intrinsic motivation) as the four antecedents to investigate how they influence service innovation. Positive psychological capital (PPC) was chosen as a key mediator to examine whether the four antecedents have impacts on service innovation through PPC. Hierarchical linear modeling was adopted for analyses. This study provided the following findings: (a) the empowering factors have no positive effects on service innovation. (b) The motivated factors have significantly positive effects on service innovation. (c) PPC completely mediated the relationship between the empowering factors and service innovation and partially mediated the relationship between the motivated factors and service innovation. Our findings suggest that motivated factors have significantly positive influences on service innovation compared with empowering factors. We also confirm PPC as the mediating mechanism to stimulate service innovation.
This paper references
10.1016/J.LEAQUA.2006.11.001
The influence of leaders' and other referents' normative expectations on individual involvement in creative work
A. Carmeli (2007)
10.1002/JOB.211
Perceived organizational support and psychological contracts: a theoretical integration
J. Aselage (2003)
10.2307/41165921
Motivating Creativity in Organizations: On Doing What You Love and Loving What You Do
T. Amabile (1997)
10.1080/02642069.2016.1155114
Innovation patterns and their effects on firm performance
Hyun-Sun Ryu (2016)
10.1016/J.ORGDYN.2004.01.003
Human, Social, and Now Positive Psychological Capital Management: INVESTING IN PEOPLE FOR COMPETITIVE ADVANTAGE
F. Luthans (2004)
10.5465/AMR.1999.1893937
Multilevel Theorizing about Creativity in Organizations: A Sensemaking Perspective
R. Drazin (1999)
10.1037/a0020173
The influence of creative process engagement on employee creative performance and overall job performance: a curvilinear assessment.
X. Zhang (2010)
10.1037/0003-066X.55.1.5
Positive psychology. An introduction.
M. Seligman (2000)
10.19044/esj.2014.v10n10p%p
THE EFFECTS OF EMPLOYEE EMPOWERMENT APPLICATIONS ON ORGANIZATIONAL CREATIVITY AND INNOVATIVENESS IN ENTERPRISESES: THE CASE OF OIZ
Adnan Çelik (2014)
10.1037/0021-9010.88.5.879
Common method biases in behavioral research: a critical review of the literature and recommended remedies.
P. M. Podsakoff (2003)
10.1108/14601061211192834
A Cross-level Analysis of Organizational Creativity Climate and Perceived Innovation: The Mediating Effect of Work Motivation
C. Lin (2012)
10.5465/AMJ.2010.0270
Cognitive Team Diversity and Individual Team Member Creativity: A Cross-Level Interaction
S. Shin (2012)
10.5860/choice.42-0624
Character Strengths and Virtues: A Handbook and Classification
C. Peterson (2004)
10.1023/A:1019637632584
Understanding Self-Report Bias in Organizational Behavior Research
S. Donaldson (2002)
10.1016/S0148-2963(97)00005-2
Adoption of a service innovation in the business market: An empirical test of supply side variables
R. Frambach (1998)
10.1016/s0149-2063(97)90026-x
An Overview of the Logic and Rationale of Hierarchical Linear Models
D. A. Hofmann (2001)
10.4324/9780203015339-7
CREATIVITY IN CONTEXT
S. Bailin (2002)
10.1016/J.JBUSRES.2007.07.032
Transformational Leadership, Creativity, and Organizational Innovation
Lale Gumusluoglu (2009)
10.1177/0149206312443559
A Cross-Level Test of Empowerment and Process Influences on Members’ Informal Learning and Team Commitment
Michael Kukenberger (2015)
10.1177/1094670511401007
Developing Customer Service Innovations for Service Employees: The Effects of NSD Characteristics on Internal Innovation Magnitude
N. Umashankar (2011)
10.1002/JOB.1867
The role of weekly high‐activated positive mood, context, and personality in innovative work behavior: A multilevel and interactional model
Hector P. Madrid (2014)
10.2307/2666999
Psychological Safety and Learning Behavior in Work Teams
A. Edmondson (1999)
10.1002/JOB.138
Trust as a mediator of the relationship between organizational justice and work outcomes: test of a social exchange model
S. Aryee (2002)
10.5465/AMR.1990.4310926
Cognitive Elements of Empowerment: An “Interpretive” Model of Intrinsic Task Motivation
K. W. Thomas (1990)
10.1037/0003-066X.56.3.218
The role of positive emotions in positive psychology. The broaden-and-build theory of positive emotions.
B. Fredrickson (2001)
10.1348/2044-8279.002004
The contribution of personality traits and self-efficacy beliefs to academic achievement: a longitudinal study.
G. V. Caprara (2011)
10.1037/0021-9010.92.6.1709
When is educational specialization heterogeneity related to creativity in research and development teams? Transformational leadership as a moderator.
S. Shin (2007)
10.1177/1046496497283005
Leadership and Innovation among Teams
William J. Burpitt (1997)
10.1111/J.1744-6570.1999.TB00173.X
AN EXAMINATION OF LEADERSHIP AND EMPLOYEE CREATIVITY: THE RELEVANCE OF TRAITS AND RELATIONSHIPS
P. Tierney (1999)
10.1108/MSQ-03-2013-0044
Creativity for service innovation: a practice-based perspective
Eleni Giannopoulou (2014)
10.4135/9781506326139.n425
Mediation analysis.
D. MacKinnon (2007)
10.1177/1094670508329223
Managing Service Innovation and Interorganizational Relationships for Firm Performance
A. Eisingerich (2009)
10.1037/a0013528
Perceived overqualification and its outcomes: the moderating role of empowerment.
B. Erdogan (2009)
10.1177/0021886307311470
Can Positive Employees Help Positive Organizational Change? Impact of Psychological Capital and Emotions on Relevant Attitudes and Behaviors
James B. Avey (2008)
10.1080/02642069.2011.638712
The impact of service innovation on firm performance
Lei Lin (2013)
10.1177/1094670510369379
Job Characteristics and the Creativity of Frontline Service Employees
Filipe Coelho (2010)
10.1002/9781118938003.ch2
What is Positive Psychology
J. Young (2016)
10.1108/09564239510091321
New modes of innovation: How services benefit industry
J. Gadrey (1995)
10.1002/J.2162-6057.1997.TB00778.X
Entrepreneurial creativity through motivational synergy.
T. Amabile (1997)
10.1111/1464-0597.00951
Sparkling Fountains or Stagnant Ponds: An Integrative Model of Creativity and Innovation Implementation in Work Groups
M. West (2002)
10.1016/S0149-2063(99)80077-4
Centering Decisions in Hierarchical Linear Models: Implications for Research in Organizations
D. A. Hofmann (1998)
Human Agency in Social Cognitive Theory
L. Taylor (1989)
10.1037/1082-989X.7.1.83
A comparison of methods to test mediation and other intervening variable effects.
D. MacKinnon (2002)
10.1080/00313830308601
The Social Psychology of Creativity
B. Hennessey (2003)
10.2307/20159585
Taking Empowerment to the Next Level: A Multiple-Level Model of Empowerment, Performance, and Satisfaction
S. Seibert (2004)
10.1177/1069072705281367
Academic Self-Efficacy as a Predictor of College Outcomes: Two Incremental Validity Studies
Paul A. Gore (2006)
A STUDY OF THE RELATIONSHIP AMONG SERVICE INNOVATION, CUSTOMER VALUE AND CUSTOMER SATISFACTION: AN EMPIRICAL STUDY OF THE HOTEL INDUSTRY IN TAIWAN
Jih-Lian Ha (2014)
10.5465/256865
PSYCHOLOGICAL EMPOWERMENT IN THE WORKPLACE: DIMENSIONS, MEASUREMENT, AND VALIDATION
G. Spreitzer (1995)
Using Econometrics: A Practical Guide
A. H. Studenmund (1987)
10.5465/AMJ.2011.59215085
The Necessity of Others is The Mother of Invention: Intrinsic and Prosocial Motivations, Perspective Taking, and Creativity
A. Grant (2011)
10.1111/PUAR.12049
Employee Empowerment, Employee Attitudes, and Performance: Testing a Causal Model
S. Fernández (2013)
10.5465/20159585
TAKING EMPOWERMENT TO THE NEXT LEVEL : A MULTIPLE-LEVEL MODEL OF EMPOWERMENT , PERFORMANCE , AND SATISFACTION
S. Seibert (2004)
10.2307/30040651
The Impact Of Expectations On Newcomer Performance In Teams As Mediated By Work Characteristics, Social Exchanges, And Empowerment
Gilad Chen (2003)
10.1108/08876041211257927
Market‐creating service innovation: verification and its associations with new service development and customer involvement
C. Cheng (2012)
10.1177/1094670509338619
Service Delivery Innovation
J. Chen (2009)
10.2307/2075823
Hierarchical Linear Models: Applications and Data Analysis Methods
S. Raudenbush (1992)
10.1007/978-1-4899-2271-7
Intrinsic Motivation and Self-Determination in Human Behavior
E. Deci (1985)
10.1016/J.RESPOL.2005.03.002
Innovation in the service sector: The demand for service-specific innovation measurement concepts and typologies
C. Hipp (2005)
10.1016/S0090-2616(00)88449-1
Powering up teams
Bradley I Kirkman (2000)
10.1111/j.1467-8721.2009.01598.x
Current Directions in Mediation Analysis
D. MacKinnon (2009)
10.1177/014920638601200408
Self-Reports in Organizational Research: Problems and Prospects
P. M. Podsakoff (1986)
10.1111/J.1744-6570.2007.00083.X
POSITIVE PSYCHOLOGICAL CAPITAL: MEASUREMENT AND RELATIONSHIP WITH PERFORMANCE AND SATISFACTION
Fred Luthans (2007)
A MODEL OF CREATIVITY AND INNOVATION IN ORGANIZATIONS
Rama (2011)
10.1111/1540-5885.1850324
An empirically‐based typology of product innovativeness for new financial services: Success and failure scenarios
G. Avlonitis (2001)
A Company of Leaders: Five Disciplines for Unleashing the Power in Your Workforce
G. Spreitzer (2001)
10.1037/a0020952
Creative self-efficacy development and creative performance over time.
P. Tierney (2011)
10.1287/ORSC.5.1.51
Employee Positive Emotion and Favorable Outcomes at the Workplace
B. Staw (1994)
10.1002/J.2162-6057.2011.TB01430.X
Creative Self‐Efficacy and Innovative Behavior in a Service Setting: Optimism as a Moderator
L. Michael (2011)
10.1198/tech.2007.s455
Multivariate Data Analysis
Xianggui Qu (2007)
10.1126/science.5.110.206
THE AMERICAN PSYCHOLOGICAL ASSOCIATION.
L. Farrand
10.1016/J.LEAQUA.2003.12.004
WHAT LEADERS NEED TO KNOW: A REVIEW OF SOCIAL AND CONTEXTUAL FACTORS THAT CAN FOSTER OR HINDER CREATIVITY
C. E. Shalley (2004)
10.5465/AMR.1988.4306983
The Empowerment Process: Integrating Theory and Practice
J. Conger (1988)
10.2307/3151312
Evaluating structural equation models with unobservable variables and measurement error.
C. Fornell (1981)
10.5465/3069429
Creative Self-Efficacy: Its Potential Antecedents and Relationship to Creative Performance
P. Tierney (2002)
10.1111/j.1468-2370.2011.00298.x
Workforce Age and Innovation: A Literature Survey
K. Frosch (2011)
10.1080/02642069.2011.574275
Measurement of innovation activities in the knowledge-intensive services industry: a trademark approach
Matthias Gotsch (2012)
10.1287/serv.1.3.142
Fostering Creativity in Service Development: Facilitating Service Innovation by the Creative Cognition Approach
Liang Zeng (2009)
10.1016/S0022-4359(97)90017-8
Designing and implementing new services: The challenges of integrating service systems
Stephen S. Tax (1997)
10.1037/0021-9010.69.1.85
Estimating within-group interrater reliability with and without response bias.
L. James (1984)
10.1177/014920639702300602
An Overview of the Logic and Rationale of Hierarchical Linear Models
D. A. Hofmann (1997)
10.4324/9780203880012-4A
Creativity in context : Content, cost, chance and collection in the organization of the film industry
M. Lorenzen (2009)
10.1115/1.1711818
A Document Analysis Method for Characterizing Design Team Performance
A. Dong (2004)
10.1007/978-94-007-5076-0_25
Exploitation and Exploration as Links between Psychological Empowerment and Creativity
Dae Sung Lee (2012)
10.2307/2392337
Threat-rigidity effects in organizational behavior: A multilevel analysis.
B. Staw (1981)
10.1016/J.RESPOL.2010.11.004
Does a different view create something new? The effect of employee diversity on innovation
C. Østergaard (2011)
10.1016/S0272-6963(01)00091-2
New service development: areas for exploitation and exploration
L. J. Menor (2002)
10.1207/S15327965PLI1104_01
The "What" and "Why" of Goal Pursuits: Human Needs and the Self-Determination of Behavior
E. Deci (2000)
A model of work team empowerment
B. L. Kirkman (1997)
10.1177/014920639702300504
A Dimensional Analysis of the Relationship between Psychological Empowerment and Effectiveness Satisfaction, and Strain
G. Spreitzer (1997)
10.1002/JOB.436
A framework for testing meso‐mediational relationships in Organizational Behavior
J. Mathieu (2007)
10.1007/S10902-013-9459-2
Psychological Capital Among University Students: Relationships with Study Engagement and Intrinsic Motivation
O. L. Siu (2014)
Managing Technology: Competing Through New Ventures, Innovation, and Corporate Research
F. Betz (1987)
The role of weekly activated
H. P. Madrid (2014)
10.5465/20159571
THE IMPACT OF TEAM EMPOWERMENT ON VIRTUAL TEAM PERFORMANCE : THE MODERATING ROLE OF FACE-TO-FACE INTERACTION
B. Kirkman (2004)
10.2307/2667108
What Bandwagons Bring: Effects of Popular Management Techniques on Corporate Performance, Reputation, and CEO Pay
B. Staw (2000)
10.1111/J.0737-6782.2004.00087.X
High‐Technology Service Innovation Success: A Decision‐Making Perspective
A. V. Riel (2004)
10.1016/J.LEAQUA.2011.11.005
Empowerment and creativity: A cross-level investigation
L. Y. Sun (2012)
10.1006/JVBE.2001.1842
AFFECTIVE, CONTINUANCE, AND NORMATIVE COMMITMENT TO THE ORGANIZATION: A META-ANALYSIS OF ANTECEDENTS, CORRELATES, AND CONSEQUENCES
J. Meyer (2002)



This paper is referenced by
10.1080/02642069.2018.1561876
Mapping new service development: a review and synthesis of literature
F. Kitsios (2019)
10.1017/jmo.2019.73
Leaders who empower: a gateway to radical innovation
Emilio Domínguez-Escrig (2019)
10.1080/02642069.2020.1826453
Rude customers and service performance: roles of motivation and personality
David J. Yoon (2020)
10.1080/15332845.2020.1672250
Does optimism mediate the influence of work-life balance on hotel salespeople’s life satisfaction and creative performance?
M. Bouzari (2020)
10.3390/SU11061657
Understanding the double-level Influence of Guanxi on Construction Innovation in China: the Mediating Role of Interpersonal Knowledge Sharing and the Cross-level Moderating Role of Inter-organizational Relationships
Yingmiao Qian (2019)
The role of creative self-efficacy and intrinsic motivation in delighting customers : The mediating role of positive psychological capital Pakistan
Aneesa Abid (2018)
10.1080/02642069.2018.1520220
Job demand stressors and employees’ creativity: a within-person approach to dealing with hindrance and challenge stressors at the airport environment
Collins Opoku Antwi (2019)
10.1080/02642069.2018.1464559
Servant leadership, organisational trust, and bank employee outcomes
Osman M. Karatepe (2019)
10.1080/02642069.2018.1462799
Engaging employees for quality of life: mediation by psychological capital
Manish Gupta (2019)
10.1016/j.ijhm.2020.102499
The link between environmental uncertainty, organizational agility, and organizational creativity in the hotel industry
Mahlagha Darvishmotevali (2020)
Semantic Scholar Logo Some data provided by SemanticScholar