Online citations, reference lists, and bibliographies.
← Back to Search

A Case Study: Enhancing Laos' Tourism Sector Performance Through Destination Human Resource Development

P. Semone
Published 2012 · Business

Cite This
Download PDF
Analyze on Scholarcy
Tourism in the Lao People's Democratic Republic (Laos) is a relatively new phenomenon that commenced in earnest in the late 1990s. A decade later, the country's tourism portfolio is dominated by regional visitors originating from neighbouring China, Thailand and Vietnam who generally tend to come in large numbers, are relatively low spenders and register short average length of stays. In order to reap the fiscal benefits of tourism and sustain the nation's fragile cultural and ecological makeup, the Government of Laos is being challenged to establish ways to shift the balance of its tourism demand to more profitable and lower impact market segments. A human resource development strategy published by the Lao National Tourism Administration in collaboration with Luxembourg Development Cooperation suggests that a sustained investment in people will improve tourism sector service quality, which in turn will result in increased industry profitability. This paper explores the existing human resource environment in Laos' tourism sector and outlines the required actions by various stakeholders to achieve improved sector performance and stewardship of the country's fragile culture and environment.
This paper references
Policy dimensions of human resource management in the tourism and hospitality industries
T. Baum (1997)
Laos education for all national plan of action
Moe (2002)
Achieving service quality through people – tourism human resource development vision and strategic recommendations
LNTA (2009)
National socio-economic development plan
D Getz (2004)
National Socio-Economic Development Plan (2006-2010)
Laos. Khana Kammakān Phǣnkān læ Kānlongthun (2006)
HRD in tourism: a role for government?
T. Baum (2008)
Planning tourism employment: a developing country perspective
A. Liu (2006)
GMS Tourism Sector Strategy
The world factbook -Laos
The Family Business in Tourism and Hospitality
D. Getz (2004)
Lao Tourism Strategy
National tourism policies: implementing the human resource dimension.
T. Baum (1994)
Policy choices in South Asian tourism development
L. K. Richter (1985)
Shall We Dance? A Step Towards Resolving the Misunderstandings Between Hospitality and Tourism Academics and Industry Practitioners
N. Leiper (2007)
© 2005 Asian Development Bank, The International Bank for Reconstruction and Development/The World Bank, and Japan Bank for International Cooperation
Adb Avenue (2005)
LNTA (Lao National Tourism Administration
A human resource development strategy for Irish tourism: Competing through People
Failte Ireland (2005)
The seventh five-year national socio-economic development plan (2011-2015) : approved by inaugural session of the seventh National Assembly, June 15-24, 2011, at National Assembly, Vientiane Capital
Laos. Kasūang Phǣnkān læ Kānlongthun (2011)
Tourism Planning: Policies, Processes and Relationships
C. M. Hall (1999)
The Central Intelligence Agency
W. Leary (1984)
Statistical report on tourism in Laos
ʿOngkān Thǭngthīeo hǣng Sāt Sǭpǭpǭ. Lāo (2005)
Tourism education: policy versus practice
Vanessa A. Amoah (1997)
The case for government involvement in human resource development: A study of the Thai hotel industry.
Ranee Esichaikul (1998)

This paper is referenced by
Literature review on service quality in hospitality and tourism (1984-2014): Future directions and trends
I. Lai (2017)
The relevance of vocational education to the livelihoods of rural youth, Luang Prabang Province, Laos
Phonexay Soukkaseum (2017)
The Potential and Preparedness of Local Products in the Brand Building for Tourist Souvenirs, Luang Prabang, Laos PDR.
Dalivanh Sirisack (2016)
The politics of authentication in a UNESCO World Heritage Site: Luang Prabang, Laos
Lior Bear (2020)
The Impact of Institutions on the Evolution of Tourism Accommodation Format: Evidence from Wulingyuan, China
T. Jiang (2019)
The Use of Information and Communications Technology in Vocational Education and Training—Premise of Sustainability
Alecxandrina Deaconu (2018)
An Analysis of the Comparative Advantage of Thai Tourism with Chinese Tourists Compared to Other ASEAN + 6 Countries
Sauwanee Rodyu (2018)
Tourism Development Cooperation in a Changing Economic Environment—Impacts and Challenges in Lao P.D.R
D. Marquardt (2018)
The devolution of human resource management to line managers: A preliminary examination of the hotel industry in Halifax, Canada
Candace Blayney (2020)
The Characteristics , Motivations and Satisfaction of Thai Tourists Who Visit Luang Prabang Province , Lao PDR
Sithixay Xayavong (2014)
Recent Research in Asia Pacific: The Case of a Professionally Affliated Journal
L. Fong (2015)
The Characteristics and Motivations of Foreign Tourists Who Visit Luang Prabang Province , Lao PDR Mrs
Dalivanh Sirisack (2014)
Semantic Scholar Logo Some data provided by SemanticScholar