Online citations, reference lists, and bibliographies.
← Back to Search

A Display Of Candy In An Open Jar: Portraying Sexualised Labour In The Hospitality Industry Using Expressive Phenomenology As Methodology

Gayathri Wijesinghe
Published 2009 · Sociology

Save to my Library
Download PDF
Analyze on Scholarcy
Scholars argue that there is a need for more qualitative research geared towards theory building to be employed in the study of tourism and hospitality phenomena in order for the knowledge within this field to progress further. The aim of this paper is to discuss the usefulness of this phenomenological study to advance knowledge in the field of tourism and hospitality. The paper introduces the expressive phenomenological research framework as a useful methodology to investigate real life experiences of practitioners and to gain plausible insights into their experiences. Expressive phenomenology which is a qualitative approach uses language to portray what an experience is like and to interpret its meaning in order to arrive at an in-depth understanding of the experience. This study outlines six steps that can be used to apply expressive phenomenology to a research inquiry. An illustrative example of how these steps are applied to an episode of practice from the hospitality industry is given. The example that is chosen here is a typical and significant episode relating to sexualised labour in the hospitality industry. A strong element in this experience is the way in which the hotel implicitly sexualises the receptionist-guest experience. Phenomenology is especially useful in studying this practitioner experience as there appear to be no “real-life stories” from the front desk that portray the experience of reception work in a scholarly way. The insights gained from this experience have implications for advancing research addressing sexual harassment in the workplace. The paper concludes by highlighting the importance of phenomenological studies to advance knowledge in the field of tourism and hospitality.
This paper references
The case for more exploratory and grounded tourism
Allen (2003)
Sexual harassment: “That’ll do nicely sir
V. Coupe (1999)
Sociological Impressionism: A Reassessment of Georg Simmel's Social Theory
David Frisby (1981)
Phenomenology of Perception
Maurice Merleau-Ponty (1945)
Tourism and the forbidden zone: the underserved power of qualitative inquiry
T. Jamal (2001)
A. Walle (1997)
Motivation of farm tourism hosts and guests in the South West Tapestry
G. California. Ingram (2002)
The Player's Passion
J. Roach (1993)
Inviting Learning: An Exhibition of Risk and Enrichment in Adult Education Practice.
P. Willis (2002)
A Phenomenology of Tourist Experiences
E. Cohen (1979)
Human inquiry in action : developments in new paradigm research
P. Reason (1988)
Phenomenology of embodied productivity in services
W. Küpers (1998)
Research Design: Strategies and Choices in the Design of Social Research
Catherine Hakim (1987)
How may I serve you? Women receptionists' lived experience in the hospitality industry
G Wijesinghe (2007)
Seeing the bigger picture (MP3 format), Dhamma talks
Sr V Ajahn
Social scientific ways of knowing hospitality
D. Botterill (2001)
How may I serve you? Women receptionists
G. Wijesinghe (2007)
Qualitative research: is it becoming a new orthodoxy?
P. Darbyshire (1997)
On Duty — Off Guard: Cultural Norms and Sexual Harassment in Service Organizations
I. S. Folgerø (1995)
Phenomenology and nursing research (Melbourne: Churchill Livingstone)
Illness (Stocksfield: Acumen Publishing)
H. worth-Heinemann. Carel (2008)
Qualitative Research Practice in Adult Education.
P. Willis (1996)
Emerging Narrative Forms of Knowledge Representation in the Health Sciences: Two Texts in a Postmodern Context
T. Abma (2002)
Phenomenology of Perception (London: Routledge and Kegan Paul)
M Merleau-Ponty (1962)
Phenomenology and Nursing Research
Michael Crotty (2000)
Motivations of farm tourism hosts and guests in the South West Tapestry Region, Western Australia: A phenomenological study
Gloria Ingram (2002)
Researching Lived Experience: Human Science for an Action Sensitive Pedagogy
M. Manen (1990)
The case for more exploratory and grounded tourism research: Martin Oppermann memorial lecture
P J S Hobson (2001)
Tourism and the forbidden zone: the undeserved power of qualitative
T. Jamal (2008)
Traditional and alternative research philosophies, in: B. Brotherton (Ed.) The Handbook
R. C. NIACE. Wood (1999)
The Player's Passion: Studies in the Science of Acting
J. Roach (1986)
The Managed Heart: Commercialization of Human Feeling
J. Tropman (1984)
Hospitality and hospitality management
B. Brotherton (2001)
A phenomenological study of tourists' travel experiences
Y. Li (2000)
The handbook of contemporary hospitality management research
B. Brotherton (1999)
Understanding tourism encounters : a phenomenology of the international travel experience
S. Richardson (1996)

This paper is referenced by
Semantic Scholar Logo Some data provided by SemanticScholar