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Developing A Scale For Proactive Improvement Within Logistics Outsourcing Relationships

Carl Marcus Wallenburg, A. Knemeyer, T. Goldsby, David L. Cahill
Published 2010 · Business

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Purpose – The purpose of this paper is to establish a scale for the measurement of proactive improvement, in general, and then more specifically in terms of cost‐ and service‐focused improvement in logistics outsourcing arrangements.Design/methodology/approach – Upon completing a review of the literature, scale development is completed in five phases. The first two phases focus on item generation and qualitative validation. The third phase (quantitative pilot testing) involves a sample of 220 logistics managers in Germany. The fourth phase replicates these findings with a sample of 250 US logistics managers. The final phase differentiates the general scale tested and replicated in the previous two phases by assessing the merit of cost‐ and service‐focused scales adapted from the general scale among a separate sample of 298 logistics managers in Germany.Findings – After eliminating one measurement item, the German and US samples provide support for a four‐item scale to measure general proactive improvement...
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