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Factors Affecting The Satisfaction Of An Online Community For Archive Management In Taiwan

Fang-Ming Hsu, Tser-Yieth Chen, Chiu-Tsu Fang, Chun-Min Lin, Chu-Mei Chiu
Published 2015 · Computer Science, Geography

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Purpose – The purpose of this paper is to investigate the relationship between the richness of information and the satisfaction of participants in an online community regarding archive management in Taiwan. Design/methodology/approach – An investigation was deployed to attendants in 20 training courses created by the National Archives Administration (NAA) in Taiwan for records staff on the topic of digital preservation. The responses were collected from respondents who were participating in an online community for archive management. Through structural equation modeling method, this study examined the effects of channel richness, information transparency and accessibility of archive to brand image and trust and then continued to the satisfaction of professional participants to archive management in an online community. Findings – Appropriate disclosure of information regarding archiving can effectively improve the satisfaction of participants in the online community to archive. Channel richness of communi...
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