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Negative Consequences Of Felt Violations: The Deeper The Relationship, The Stronger The Reaction

U. Raja, G. Johns, Sabahat Bilgrami
Published 2011 · Psychology

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Drawing from past research suggesting that high prior commitment leads to stronger reactions to unfairness in the workplace (Brockner, Tyler, & Cooper-Schneider, 1992), we predicted that those forming relational as opposed to transactional psychological contracts would exhibit stronger detrimental effects of felt violation on job satisfaction, turnover intentions, and job performance. We also predicted a combined effect of personality and violation on these outcomes. Self- and supervisor-reported data (N = 331 dyads) collected from a variety of organisations supported our predictions. In general, relational contract terms were associated with stronger violation―outcome relationships, and transactional contract terms were associated with weaker relationships. Similarly, four of the Big Five dimensions (extraversion, neuroticism, agreeableness, and openness to experience) moderated the violation―outcome relationships such that it was stronger for higher levels of these traits.
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