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Facilitating Transformational Change

Paul C. Nutt, Robert W. Backoff

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The authors offer a way to fashion radical change that is called for in an organizational transformation. In this approach, they show how a vision is required to trigger radical change and how to identify and deal with obstacles blocking the vision that limit the prospect of realizing a transformation. Issue tensions are used to reveal these obstacles. The authors use issue tensions to find win-win actions and show how complementary actions that make up a strategic circle of change provide a vehicle to realize a transformation.