Online citations, reference lists, and bibliographies.
← Back to Search

Editorial Column—Smart Things As Service Providers: A Call For Convergence Of Disciplines To Build A Research Agenda For The Service Systems Of The Future

A. Medina-Borja
Published 2015 · Computer Science

Cite This
Download PDF
Analyze on Scholarcy
Share
We are approaching the tipping point in the development of technologies that promise to enable an era of smart everything (cities, cars, buildings, etc.). Concurrently, service systems continue to dominate industrialized economies. Naturally, the concepts of smartness and service are starting to fuse, particularly when there is growing interest in overcoming the issues surrounding the effective implementation of smart engineered systems by applying a “service” framework. In terms of adding value to human life, actions executed by smart objects, mediated by technology, can be interpreted as a service to people. Inevitably, a new theoretical framework is needed to describe the interactions of ubiquitous technologies (new smart objects or processes) with the human world. Fundamental scientific principles need to be well understood at the intersection of the sensing and actuating, cognitive/behavioral, communications, and computational fields. This call for a new research avenue is intended to challenge the service engineering research community to think more deeply in the context above and converge with behavioral, cognitive, and computer scientists to develop new or additional principles and theories that help us better predict the behavior of a service system as a function of its design (as a sociotechnical system), with the human at the center.
This paper references
10.1007/s10257-008-0105-1
The service system is the basic abstraction of service science
P. Maglio (2009)
10.1111/1758-5899.12119
3D Printing: New Economic Paradigms and Strategic Shifts
Banning Garrett (2014)
10.1509/jmkg.68.1.1.24036
Evolving to a New Dominant Logic for Marketing
Stephen L. Vargo (2004)
10.1016/J.COMNET.2010.05.010
The Internet of Things: A survey
L. Atzori (2010)
10.1016/J.EMJ.2008.04.003
On value and value co-creation: A service systems and service logic perspective
Stephen L. Vargo (2008)
10.1287/SERV.1.1.32
Service-Dominant Logic as a Foundation for Service Science: Clarifications
Stephen L. Vargo (2009)
10.1287/SERV.1.1.42
Computational Thinking of Service Systems: Dynamics and Adaptiveness Modeling
R. Qiu (2009)
Cognitive Foundations for a Computational Theory of Mindreading
P. Bello (2012)
10.1007/978-1-4419-8270-4_2
Embedding the New Discipline of Service Science
I. Ng (2011)
10.3401/POMS.1080.0027
The Emergence of Service Science: Toward Systematic Service Innovations to Accelerate Co‐Creation of Value
J. Spohrer (2008)
3-D PRINTING WILL CHANGE THE WORLD
Richard A. D'Aveni (2013)
10.1007/3-540-27139-2_6
Networked Infomechanical Systems (NIMS) for Ambient Intelligence
W. Kaiser (2005)
10.1002/ETT.2704
Sensing as a service model for smart cities supported by Internet of Things
C. Perera (2014)
10.1002/9780470569627.CH1
Service Science: Toward a Smarter Planet
J. Spohrer (2010)
10.1007/978-1-4419-8270-4_16
Service Systems in Changing Paradigms: An Inquiry Through the Systems Sciences
David Ing (2011)
10.1016/j.cogsys.2008.08.003
On the cognitive process of human problem solving
Y. Wang (2010)
10.1109/HICSS.2008.451
The Service System Is the Basic Abstraction of Service Science
J. Spohrer (2008)
10.1287/SERV.2014.0065
Editorial Column—Smart Service Systems
P. Maglio (2014)



This paper is referenced by
10.1007/s12525-018-0300-y
Design-integrated financial assessment of smart services
Jürgen Anke (2019)
10.1145/3433148.3433155
The Philosopher's Corner
Steven Alter (2020)
10.1007/978-981-15-3118-7
Serviceology for Services: 7th International Conference, ICServ 2020, Osaka, Japan, March 13–15, 2020, Proceedings
P. Chen (2020)
Towards a new conception of value creation: servitization and digitalization in project based firms
C. Galera (2016)
10.1108/JOSM-08-2017-0191
Service operations: what’s next?
J. Field (2018)
10.1007/978-3-658-17345-6_83-1
Smart Services und ihr Einfluss auf die Wertschöpfung und Geschäftsmodelle von Unternehmen
Ute Paukstadt (2019)
Artificial Intelligence ( AI ) : Creates or destroys value in supplier customer relationships ?
Bjorn Kijl (2017)
10.1111/isj.12269
Capturing smart service systems: Development of a domain‐specific modelling language
Rocco Huber (2019)
10.1287/SERV.2017.0175
Editorial Column-New Directions in Service Science: Value Cocreation in the Age of Autonomous Service Systems
P. Maglio (2017)
10.1007/978-3-030-04315-5_17
Making Sense of Smart Living, Working, and Organizing Enhanced by Supposedly Smart Objects and Systems
S. Alter (2018)
Understanding Services in the Era of the Internet of Things: a Smart Service Taxonomy
U. Paukstadt (2019)
10.1007/S10796-019-09919-9
Making Sense of Smartness in the Context of Smart Devices and Smart Systems
S. Alter (2020)
10.1109/ACCESS.2019.2933045
Urban Computing and Smart Cities: Towards Changing City Processes by Applying Enterprise Systems Integration Practices
Vahid Javidroozi (2019)
10.1016/J.IJINFOMGT.2019.01.020
Analytics-based decision-making for service systems: A qualitative study and agenda for future research
S. Akter (2019)
10.1108/JSTP-08-2016-0141
Using data to advance service: managerial issues and theoretical implications from action research
Chiehyeon Lim (2017)
Comprendre la transformation institutionnelle et structurelle d'un système de service public urbain qui devient smart : une approche néo-schumpétérienne pour comprendre l'innovation technologique et institutionnelle dans les systèmes de service
Milena-Jael Silva-Morales (2017)
Products and Processes in the Age of the Internet of Things
M. Röglinger (2019)
10.1109/ICOMET.2018.8346351
Applications of big social media data analysis: An overview
M. A. Al-garadi (2018)
Society 5.0 A human-centered society that balances economic advancement with the resolution of social problems by a system that highly integrates cyberspace and physical space
Fatmah Saif Obaid Alhefeiti (2018)
10.1080/02642069.2018.1548616
Developing smart service concepts: morphological analysis using a Novelty-Quality map
Mintak Han (2019)
10.1016/j.indmarman.2019.12.004
Telling stories that sell: The role of storytelling and big data analytics in smart service sales
Valeriia Boldosova (2020)
10.1007/978-3-030-20618-5_11
A Situational Approach to Data-Driven Service Innovation
M. V. Steenbergen (2019)
10.1016/J.COMPIND.2020.103224
Towards a Characterisation of Smart Systems: A Systematic Literature Review
M. Romero (2020)
10.1007/978-3-319-40247-5_40
Modern Human-Robot Interaction in Smart Services and Value Co-creation
Vincent G. Duffy (2016)
10.1007/978-3-319-98512-1_16
Clarifying the Concept of Smart Service System
C. Lim (2019)
10.1007/978-3-319-98512-1_7
A Human-Centred, Multidisciplinary, and Transformative Approach to Service Science: A Service Design Perspective
D. Sangiorgi (2019)
Artificial Intelligence (AI): creates or destroys value in supplier customer relationships?
Puya Kariman (2017)
10.1287/SERV.2017.0183
Expanding Impacts of Technology-Assisted Service Systems Through Generalization: Case Study of the Japanese Service Engineering Research Project
K. Watanabe (2017)
10.1007/s12525-019-00384-5
A taxonomy and archetypes of smart services for smart living
M. Fischer (2020)
10.1109/ICE.2018.8436320
Framing a Smart Service with Living Lab Approach: A Case of Introducing Mobile Service Within 4G for Smart Tourism in Taiwan
Tung-Fei Tsai-Lin (2018)
Increasing information intensity in industrial services: towards Industrial Internet and Industrie 4.0 servitizing industrial OEMs
Tapio Melgin (2015)
Towards Smart Assistance Systems for Physical and Manual Tasks
Robin Knote (2019)
See more
Semantic Scholar Logo Some data provided by SemanticScholar