Online citations, reference lists, and bibliographies.

The Service Innovation Challenge

Roberta Sebastiani
Published 2015 · Engineering

Cite This
Download PDF
Analyze on Scholarcy
progressively affecting their economic growth because of the critical influence of services on GDPs (Figure 1). By the 2013 services accounted for almost three-fourths of world GDP, up from about half in the 1980s and the trend is still rising. Service innovation appears to be an explanation and a key driver for this growth since it aims at creating new value through service design and delivery as well as new business models. Service innovation is a multidimensional construct that in today’s service-centered economy has been the objective of a growing consideration both from researchers and practitioners (Ordanini and Parasuraman, 2011). Early approaches at service innovation, fostered by the emergence of the industrial innovation theory in economics, emphasized the centrality of technological development and scientific improvements also in the case of services: technology-driven innovation and consequent efficiency gains are still founding arguments in services innovation literature, a major topic in service diffusion, development and sustainability (Gallouj and Savona, 2009). Nevertheless, as Gallouj and Weinstein pointed out, non-technological service-oriented innovation studies acknowledge that “innovation can exist where the ‘technologist gaze’ perceives nothing” (1997: 538). This is the THE SERVICE INNOVATION CHALLENGE
This paper references
Expanding Understanding of Satisfying Service Experiences – A Dyadic Approach
Thorsten Gruber (2011)
The evolution of service innovation research: a critical review and synthesis
Per Carlborg (2014)
Exploring dualities of service innovation: implications for service research
Lars Witell (2015)
On value and value co-creation: A service systems and service logic perspective
Stephen L. Vargo (2008)
Service-dominant logic: continuing the evolution
Stephen L. Vargo (2008)
Organizing successful new service development: a literature review
J. Jong (2003)
Expanding understanding of service exchange and value co-creation: a social construction approach
B. Edvardsson (2011)
Contemporary Management of Innovation
Jon Sundbo (2006)
Innovation in services
Faïz Gallouj (1997)
Changing understanding of innovation in services : from technology adoption to complex complementary changes to technologies , skills and organisation , DTI Occasional Paper No . 9
S. TetherB. (2007)
Exploring dualities
L. Lervik-Olsen (2015)
Reframing Business: When the Map Changes the Landscape
R. A. Normann (2001)
Shaping, organizing, and rethinking service innovation: a multidimensional framework
L. Rubalcaba (2012)
Service Innovation Viewed Through a Service-Dominant Logic Lens: A Conceptual Framework and Empirical Analysis
A. Ordanini (2011)
Innovation Systems in the Service Economy
I. Miles (2000)
Competing in a Service Economy: How to Create a Competitive Advantage Through Service Development and Innovation
A. Gustafsson (2003)
Value and Value Co-Creation
Arun Menon* (2012)
Innovation in services: a review of the debate and a research agenda
Faïz Gallouj (2008)
The Future of Competition: Co-Creating Unique Value With Customers
C. Prahalad (2004)
The evolution of service
D. Kindström (2014)
Dynamic Capability Building in Service Value Networks for Achieving Service Innovation
R. Agarwal (2009)
Service-Dominant Logic: Premises, Perspectives, Possibilities
R. Lusch (2014)
Contemporary Management of Innovation: Are We Asking the Right Questions?
Jon Sundbo (2006)
Service Innovation: A Service-Dominant Logic Perspective
R. Lusch (2015)
It's all B2B…and beyond: Toward a systems perspective of the market
Stephen L. Vargo (2011)

This paper is referenced by
Semantic Scholar Logo Some data provided by SemanticScholar