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A View Of Innovation Process In A Collaborative Perspective

Thais Batista Zaninelli
Published 2012 · Computer Science

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Introduccion: El proceso de innovacion y desarrollo de nuevos servicios han cambiado en los ultimos anos. En la actualidad se acepta que este proceso ocurre en cuatro fases genericas de generacion de ideas para el despliegue de nuevos servicios. En estas fases, algunos factores se reconocen como importante y, dada su complejidad, el proceso de desarrollo de nuevos servicios por parte de una empresa puede ser facilitado por las relaciones con las empresas asociadas. La investigacion tuvo como objetivo verificar el grado de influencia que el rendimiento de las redes de colaboracion en el proceso de desarrollo de nuevos servicios. Metodo: estudio exploratorio de casos multiples y estudio cualitativo. Resultados: varios factores son comunes en el proceso de desarrollo de nuevos servicios. Sin embargo, la relevancia de estos factores cambia a lo largo de estas distintas etapas. Conclusion: Los factores de calidad de redes de colaboracion, que contribuyen al rendimiento del proceso, se pueden clasificar en dos dimensiones: el primero, destinado a las caracteristicas de los socios y, en segundo lugar, a las caracteristicas de las relaciones.
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