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New Technologies, Technologisation And Digital Transformation As Innovation In Social Services

Andreas Langer, J. Eurich, S. Guentner
Published 2019 · Business

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This chapter focuses on technical innovation in social services and on innovation in social services in connection with new technologies, especially those used in the provision of information and assistance. While the utilisation of technical devices in the health care sector, particularly in the diagnosis and treatment of illnesses, has always been of major importance, the use of technical aids in social work or in care is a quite new phenomenon (Leys 2009; Harlow and Webb 2003; Perron et al. 2010). This is a fact that results from the fundamental nature of social services; these depend on the interaction between users and (health) professionals, can only be rationalised to a certain extent, and are based on the trust between the persons involved (Langer 2004, 2006, 2009; Backer et al. 2010, p. 509). The challenges arising from an increasingly aging society, quality assurance, and the scarcity of resources in the public and social sector are nevertheless a good reason to reflect upon alternative solutions for sustainable and financially feasible services that correspond to existing needs; this also includes the use of technical devices (Hawker and Frankland 2012, p. 17; Verleye and Gemmel 2009).
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