Frequently Asked Questions
Can I cancel my subscription at any time?
Yes, you can! When you cancel you will keep access to Citationsy until the time you paid for is over (so for a yearly subscription you always get the full year). Once you cancel you will not be charged again.
My subscription was renewed but I don’t want it anymore.
No problem at all, just email
support@citationsy.com and we will refund your money immediately, no questions asked.
I don’t like subscriptions and I think you are trying to trick me
We understand. In a nutshell, it costs money every month to run Citationsy. If you’d like, don’t think if it as a subscription, think of it as buying access to Citationsy for one year and just cancel anytime to stop it from renewing.
Will this renew automatically forever and end up costing me loads of money?
Yes, it will renew automatically. No, we are not trying to trick you into paying for something you don’t use. If you forget to cancel and Citationsy is automatically renewed, just email us (
support@citationsy.com) and we will refund you your money, no questions asked.
Is there a student discount?
Yes, Students get a 50% discount. Further discounts are available for exceptional circumstances or members of underrepresented groups (email
cenk@citationsy.com with a quick note. )
I have subscribed, but I’m unhappy
No problem at all, just email
support@citationsy.com and we will refund your money immediately, no questions asked.
Do I lose all my projects and references if I stop paying?
No, your existing references and projects are never deleted
How does the payment work? Do you save my credit card details?
We never save your credit card details. We don’t even see your credit card details, they
never touch Citationsy’s servers.
All our payments are handled by Stripe, a payment processor that is trusted by companies
such as Apple, Amazon, Lyft, UNESCO, and many many other companies.
You can also pay with PayPal on the web or via in-app-purchase in our iOS app.
Can I try Citationsy out before I buy it?
Yes – we have a free trial.
Do you sell my personal data?
No. Citationsy keeps your information safe and encrypted. No-one will ever see your references or personal data.
Our
Privacy Policy is very clear and a delightful read.
What happens if Citationsy is shut down or something else terrible happens before my subscription is over?
In the unlikely circumstance that Citationsy is closed down (which, to be clear, we do not foresee happening) we will
do the right thing and refund any unused time you may have. So if you buy a one year subscription and we close
down six months later (we won’t, this is extremely hypothetical) we will refund you half of what you paid for the full year.
Will Citationsy let me export my data or are you holding it hostage until I pay?
Yes, you can alway export your data. Some special export formats require a subscription (for example, exporting as a Word Document).
But the magic Copy+Paste will always work, as will the Text download and CSL-JSON download.
You can always email us (
support@citationsy.com) if you would like to close
your account and need your projects, we will send them to you.
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