Online citations, reference lists, and bibliographies.

Modulization Of Service Production And A Thesis Of Convergence Between Service And Manufacturing Organizations

Jon Sundbo
Published 1994 · Sociology

Cite This
Download PDF
Analyze on Scholarcy
Share
A new phase in market competition in the service sector has developed in Denmark within the last 5 years. This has led to new behaviour by service firms and the evolution of new forms of the production organization in service firms. These tendencies are discussed on the basis of two Danish multiple case studies. It is assumed that the tendencies can be categorized as a development towards modulization. Modulization means that the service products will be standardized, but as modules which can be combined by the customer. This is discussed and a model of modulization is stated. This model develops some parts of the service management and marketing theories from the 1980s. Finally, it is argued that service organization and manufacturing organization are becoming similar and can be understood in terms of the same model.



This paper is referenced by
10.1108/JEIM-01-2016-0015
Dynamic service capabilities enabling agile services: Scale development and initial validation in Indian services industry
Aparna Raman (2017)
10.1080/02642069.2019.1572117
Service modularity: literature overview of concepts, effects, enablers, and methods
C. S. Mattos (2019)
Modular Services Innovation Performance Measurement Based on Game Cross-Efficiency DEA Model —Taking the Cultural and Creative Industries in Jiangxi as an Example
Changchun Yu (2015)
10.26481/umamer.2001021
Knowledge Transfer and the Services Sector in the Context of the New Economy
R. Cowan (2001)
10.1016/S0048-7333(97)00030-9
Innovation in services
Faïz Gallouj (1997)
10.1108/08858621111144389
Providing a method for composing modular B2B services
M. Böttcher (2011)
10.1504/IJSTM.2001.001612
Challenges facing service enterprises in a global knowledge-based economy: lessons from the business services sector
J. Roberts (2001)
Productisation of services: What, why and how?
Katriina Valminen (2009)
10.1016/j.aei.2019.02.005
Healthcare process modularization using design structure matrix
X. Zhang (2019)
10.1016/J.INDMARMAN.2006.05.013
Services, products, and the institutional structure of production
Luís Araújo (2006)
10.1504/ijkbd.2015.072812
Service customisation and standardisation in combinatory knowledge-intensive business services
M. Bettiol (2015)
10.1108/09564231011066123
Capabilities for managing service innovation: towards a conceptual framework
P. Hertog (2010)
10.1108/IJQSS-01-2015-0009
From service quality to experience – and back again?
Jon Sundbo (2015)
Extending Fujimoto's Product Architecture Matrix to Complex Systems : Comparative Analysis of High-Speed Rail Services in Poland, Japan and China
Tomasz Olejniczak (2017)
10.1186/1472-6963-10-278
Improving long-term care provision: towards demand-based care by means of modularity
C. de Blok (2010)
10.4018/jisss.2011010103
Service Management of Special Care Units: Lessons Learned in Manufacturing
G. Vitner (2011)
Application of service modularity in consulting industry
Anastassia Ovtchinnikova (2011)
10.1080/02642060412331300842
The RESER survey of service literature, 1996–2001: new information and communication technologies and services. A synthesis from eight national reports
M. C. Monnoyer (2003)
10.1016/J.STRUECO.2013.06.006
Service output, innovation and productivity: A time-based conceptual framework
M. Savona (2013)
10.1080/02642069700000028
Management of Innovation in Services
Jon Sundbo (1997)
Integrated and flexible project supply chains and networks - Developing a research platform
Nathalie Fabbe-costes (2009)
Innovation in service industries in France: results of a postal survey
F. Djellal (1998)
10.4018/jssmet.2013040105
A Metamodel for Component-Based Service Modeling
Michael Becker (2013)
10.1504/IJNVO.2013.063047
Managing knowledge in smart networks
Marco Bettiol (2013)
Service Development and New Service Performance : A conceptual essay and a project-level study into the relationship between HRM practices and the performance of new services
M. Flikkema (2008)
10.1016/J.IJPE.2012.05.006
The human dimension of modular care provision: Opportunities for personalization and customization
Carolien de Blok (2013)
Service modularization based on SDL: Application in Catering
Wang Mengsi (2016)
10.1080/02642069.2012.662495
A stages approach to the internationalization of higher education? The entry of UK universities into China
X. Li (2012)
Innovation in the Service Economy
Johan Hauknes (1996)
10.1016/S1067-5671(96)05043-3
Development of the service system in a manual service firm: A case study of the danish ISS
Jon Sundbo (1996)
UNIVERSITY OF VAASA SCHOOL OF MARKETING AND COMMUNICATION Verneri Hellstén PRODUCTIZATION AND INTERNATIONAL PRODUCT STRATEGY OF K-12 EDUCATION-RELATED SERVICES
Verneri Hellstén (2019)
10.1007/978-1-4615-4425-8_11
Information Technologies in Non-Knowledge Services: Innovations on the Margin?
K. Ducatel (2000)
See more
Semantic Scholar Logo Some data provided by SemanticScholar