Online citations, reference lists, and bibliographies.

Management Of Innovation In Services

Jon Sundbo
Published 1997 · Economics
Cite This
Download PDF
Analyze on Scholarcy
Share
The article discusses two issues. The first is whether service firms innovate at all; the second is how they organise the innovation activities. The basis for the analysis is a series of case studies in Danish service firms. The first issue is discussed theoretically. Of the several paradigms within traditional innovation theory, the strategic innovation paradigm is the most adequate to explain service innovations. Organisational learning must be separated from innovation whereby the latter means a jump in turnover and profit while the first means a lower and continuous growth. The emphirical analysis demonstrates that the service firms innovate. The second issue is analysed empirically. Different ways of organising the innovation activities are set placed a taxonomy. It is concluded that the service firms rarely have R&D departments and innovation generally is an unsystematic search-and-learn process.
This paper references
10.1016/0304-3878(93)90095-5
The competitive advantage of nations: Michael E. Porter, (Free Press, New York, 1990) pp. xx + 855
Stephen C. Smith (1993)
The change masters
Rosabeth Moss Kanter (1983)
10.1111/1540-5885.640239
Success and Failure in New Industrial Services
Ulrike de Brentani (1989)
10.2307/2579196
Social Theory and Modern Sociology.
James B. Rule (1988)
10.1016/0024-6301(92)90439-9
The chaos frontier: Creative strategic control for business
Ralph Stacey (1991)
Principles of Marketing
Philip Kotler (1987)
The Constitution of Society Cambridge
Anthony Giddens (1984)
Vesper (eds.), 1982, Encyclopedia of Entrepreneurship, Englewood Cliffs
C. A. Kent (1982)
10.1108/eb010798
Innovation in Banking: The In‐Home Computerised Banking Example
Philip A. Dover (1987)
The Customer's Relative Importance in the Design, Development and Implementation of New Services: an Empirical Investigation
Frédéric Jallat (1993)
C.Freeman, R.Nelson, G.Silverberg and L.Soete (eds.), 1988, Technical Change
G. Dosi (1988)
The Sources of Innovation, New York
Hippel (1988)
10.1080/0267257X.1988.9964048
New service development
Donald W. Cowell (1988)
M.Solomon and C.Surprenant (eds.), 1985, The Service Encounter, Lexington
J. Czepiel (1985)
The Industrialization and Span of Retail Banking Units' Service', in R. Johnston (ed.). The Management of Service Operations, Kempstone (UK)
L. M. Huete (1988)
10.2307/41166664
The Resource-Based Theory of Competitive Advantage: Implications for Strategy Formulation
Robert M. Grant (1991)
10.1016/0048-7333(86)90012-0
Towards a theory of innovation in services
Richard Barras (1986)
When the Giants Leam to Dance, London
E. R. Kanter (1989)
J.Fleck, R.Procter, M.Tiemey, R.Williams and H.Scarbrough
R. Fincham (1995)
Managing Professionals in Innovative Organisations, New York
R. Katz (1988)
10.1016/0048-7333(82)90016-6
Technological Paradigms and Technological Trajectories : A Suggested Interpretation of the Determinants and the Directions of Technical Change : Research Policy
Giovanni Dosi (1982)
R.Normann, and G.Tardy, 1982, L'innovation dans les Services, Paris: Mission
M. Crozier (1982)
10.1016/0737-6782(86)90005-6
New Product Development For Service Companies
Christopher J. Easingwood (1986)
Innovationsteori (Innovation Theory)
J. University. Sundbo (1995)
Bankassurance: Innovating Strategies in the Financial Services', in Managing Innovation in Services, proceedings of a conference, Cardiff, 5-7 April
G. Morgan (1993)
INNOVATION ET R-D DANS LES SERVICES: DES MODALITÉS ORIGINALES, QUI PEUVENT ENRICHIR LES CONCEPTIONS INDUSTRIELLES
Jean Gadrey (1994)
Innovation and the Service Delivery System in the UK Life Assurance Industry
A. Laing (1993)
F.Gallouj, S.Lhuillery, O.Weinstein and T.Ribault
J. Gadrey (1993)
1994b, 'Innovative Networks, Technological and Public Knowledge Support Systems
J. Sundbo (1994)
Financial Innovations. A Comparison with R&D in Physical Products, EFI
Invadors (1986)
10.1108/02652329310027675
The New Product Process in Financial Services: Strategy for Success
Ulrike de Brentani (1993)
10.1016/0048-7333(90)90037-7
Interactive innovation in financial and business services: The vanguard of the service revolution
Richard Barras (1993)
10.2307/2392236
Creativity and Innovation
Harry Nyström (1979)
Kriowledge-intensive Business Services: Their Roles as Users, Carriers and Sources of Innovation, Manchester: PREST
I Miles (1994)
1992b, 'The Firm as a Dynamic System: Strategic Innovation Management
J. Sundbo (1992)
Innovation as an Interactive Process: From User-Producer Interaction to the National System of Inn
B.-A. Lundvall (1988)
Service Management, London. Normann, R., J.Cederwall, L.Edgren and A.Holst (eds.), 1989, Invadorernas dans (Dance
R. MA. Normann (1991)
J.Bonamy and A.Mayere
A. Barcet (1987)
10.1300/J090v10n01_13
Innovation and the Professional Service Organization
Dennis J. Cahill (1993)
Using Technology for Competitive Advantage: the ATM Experience at Citicorp', in B.R.Guile and J.B.Quinn (eds.). Managing Innovation: Cases from the Services Industries, Washington
P. F. Glaser (1988)
The Structure of Scientific Revolutions. Chicago (University of Chicago Press) 1962.
Thomas S. Kuhn (1962)



This paper is referenced by
10.1108/EJM-10-2012-0568
Exploring front-line employee contributions to service innovation
Jenny Karlsson (2015)
10.1007/978-3-319-43380-6_12
Service Innovation and Smart Cities: Linking the Perspectives
Francesco Bifulco (2017)
10.1111/JPIM.12332
How Do Strategy and Leadership Styles Jointly Affect Co-Development and Its Innovation Outcomes?
Ruth Stock (2017)
10.15181/RFDS.V11I3.608
INNOVATION AND COMPANY VALUE: EVIDENCE FROM THE BALTIC COUNTRIES
Irina Bērzkalne (2014)
Innovation in SMEs: An Empirical Investigation of the Input-Throughput-Output-Performance Model
Jeroen P. J. de Jong (2003)
Innovation Modes in Spanish Hotel Sector
Concepción López Fernández (2006)
Comprendre la transformation institutionnelle et structurelle d'un système de service public urbain qui devient smart : une approche néo-schumpétérienne pour comprendre l'innovation technologique et institutionnelle dans les systèmes de service
Milena-Jael Silva-Morales (2017)
10.4135/9781526470355.N30
Enhancing the Understanding of Processes and Outcomes of Innovation: The Contribution of Effectuation to S-D Logic
Valtteri Kaartemo (2018)
An Investigation into the Factors Determining the Success of Service Innovations: The Case of Motion Pictures
Thorsten Hennig-Thurau (2001)
10.1080/23311975.2016.1215762
Managing innovation of care services: An exploration of Norwegian municipalities
Tor Helge Aas (2016)
Innovativeness in Tourism: The Perception of Innovation Awards Participants
Anita Zehrer (2013)
10.1108/09564231211269810
Collaboration competency and partner match for e‐service product innovation through knowledge integration mechanisms
Hung Tai Tsou (2012)
10.1504/IJSTM.2009.024092
The role of Information Technology in service innovation in the two different quadrants of the service-process matrix
Adnan Ozyilmaz (2009)
University of Tartu
Jaan Masso (2006)
10.1109/ICMB-GMR.2010.57
Towards a Service Platform and Business Model for Mobile Participation
Mark de Reuver (2010)
10.1177/0170840617717093
The Emergence of Transformative Agency in Professional Work
Tiina Tuominen (2018)
10.12957/CDF.2016.30684
Construção de competências, sustentabilidade e competitividade no sistema produtivo e inovativo do carnaval carioca
Marcelo Pessoa de Matos (2017)
10.1108/EJIM-05-2016-0050
How much and when to innovate
Thomas Anning-Dorson (2017)
10.1007/978-3-211-69566-1_34
An Assessment of Innovation in Web Marketing: Investigating American Convention and Visitors Bureaus
Florian Zach (2007)
Innovation value chain as predictors for innovation strategy in Malaysian telecommunication industry
Seyedeh Khadijeh Taghizadeh (2017)
Kaarela , I . Title : Practices for involving organizational customers in service innovation Year : 2015 Version : Final
Willem J. Selen (2016)
10.1504/ijfsm.2018.089932
Managing market innovation for competitive advantage: how external dynamics hold sway for financial services
Thomas Anning-Dorson (2018)
10.1080/714004999
Productivity of the Service Sector: A Regional Perspective
José Maria Lezcano Navarro (2001)
10.1007/978-1-4471-6590-3_3
Open Service Innovation: Literature Review and Directions for Future Research
Alexander Alexiev (2015)
10.15611/E21.2015.1.06
Weryfikacja cech charakteryzujących działalność innowacyjną i innowacje w firmach usługowych na podstawie wyników badań community innovation survey
Joanna Wyszkowska-Kuna (2015)
10.1007/978-1-4471-6590-3_9
Employees and Users as Resource Integrators in Service Innovation: A Learning Framework
Mervi Hasu (2015)
10.1108/IJLM-08-2012-0082
The development of outbound logistics services in the automotive industry: A logistics service provider’s view
Mervi Rajahonka (2016)
10.5700/RAUSP1213
Portraying innovation in the public service of Brazil: Frameworks, systematization and characterization
Marcos de Moraes Sousa (2015)
10.15544/RD.2015.127
CONCEPTUAL OUTLOOK TO SOCIAL INNOVATION IN EU
Asta Raupelienė (2015)
10.1016/J.RESPOL.2016.06.001
Service regime and innovation clusters: An empirical study from service firms in Taiwan
Yuan-Chieh Chang (2016)
10.1080/02642069.2011.574275
Measurement of innovation activities in the knowledge-intensive services industry: a trademark approach
Matthias Gotsch (2012)
CHINESE PHOTOVOLTAIC ENTERPRISE STRATEGIC ADJUSTMENT IN ROMANIA
Chai Feng Xia (2013)
See more
Semantic Scholar Logo Some data provided by SemanticScholar