Online citations, reference lists, and bibliographies.
← Back to Search

Management Perception Of The Link Between Product Quality And Customers’ View Of Product Quality

M. A. Waller, S. Ahire
Published 1996 · Economics

Cite This
Download PDF
Analyze on Scholarcy
Share
With a global drive towards implementing total quality management (TQM), the number of TQM failures is also increasing. One of the major reasons cited for these failures is lack of management commitment. However, no attempt has been made to diagnose why it occurs. Examines one possible determinant of this lack of commitment. Claims that if managers perceive a link between their firm’s product quality and the customers’ view of their product quality, then they will be motivated to improve product quality. Tests this argument empirically using a sample of 248 purchasing managers. Finds that there is a strong relationship between managers’ perception of the quality of their product and managers’ perception of customers’ view of the firm’s product quality, and provides some evidence that management’s lack of recognition of the importance of product quality in serving the customers is probably not a reason for lack of management commitment to quality. Represents an early attempt to diagnose the underlying causes of the determinants of TQM failures.
This paper references
10.2307/1251446
Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence:
Valarie A. Zeithaml (1988)
10.1108/EUM0000000001629
Employee Commitment and Total Quality Control
N. Oliver (1990)
Lisrel 8: User's Reference Guide
K. G. Jöreskog (1989)
10.1177/002224378201900211
The Pretest in Survey Research: Issues and Preliminary Findings
S. Hunt (1982)
10.1016/0090-2616(92)90073-V
Total quality-oriented human resources management
D. Bowen (1992)
10.1108/EUM0000000001301
Market Orientedness of Improvement Programmes in Manufacturing: Results from Field Study Research
D. Draaijer (1992)
10.1080/00207549008942688
The key issues of a quality improvement process
D. Lascelles (1990)
Psychometric Theory: NY.
J. Nunnally (1978)
10.2307/2392322
Representing and testing organizational theories: A holistic construal.
R. Bagozzi (1982)
10.5465/255938
Quality Problems, Policies, and Attitudes in the United States and Japan: An Exploratory Study
D. Garvin (1986)
10.1037/H0029692
Relationship of job characteristics to job involvement, satisfaction, and intrinsic motivation
E. Lawler (1970)
The House of Quality
J. Hauser (1988)
10.2307/2393203
Assessing Construct Validity in Organizational Research
R. Bagozzi (1991)
10.1007/BF02310555
Coefficient alpha and the internal structure of tests
L. J. Cronbach (1951)
10.1108/EB002921
TQM in Continuous‐process Manufacturing: Dow‐Corning (Australia) Pty Ltd
R. Chapman (1991)
10.1207/s15327906mbr1603_4
An Examination Of The Validity Of Two Models Of Attitude.
R. Bagozzi (1981)
10.1177/001872679304600403
Pay-Allocations by Managers: A Policy-Capturing Approach
S. Deshpande (1993)
10.1177/002224298304700204
Product Quality, Cost Position and Business Performance: A Test of Some Key Hypotheses
L. Phillips (1983)
10.1177/002224378802500207
An Updated Paradigm for Scale Development Incorporating Unidimensionality and Its Assessment
David W. Gerbing (1988)
10.1108/09574099410805054
Incremental and Breakthrough Process Improvement: An Integrative Framework
S. Ahire (1994)
10.1108/02656719310040114
Total Quality Management from Theory to Practice: A Case Study
Clinton O. Longenecker (1993)
10.2307/2068433
Mail and telephone surveys : the total design method
D. Dillman (1979)
10.1108/EUM0000000001638
Employee Participation in TQC: The Effect of Job Levels on Participation and Job Satisfaction
D. Harber (1991)
10.1037/H0037335
Organizational commitment, job satisfaction, and turnover among psychiatric technicians.
L. Porter (1973)
10.1037/0033-2909.88.3.588
Significance Tests and Goodness of Fit in the Analysis of Covariance Structures
P. Bentler (1980)
10.1016/0272-6963(85)90023-3
An examination of quality management in Japan: Implications for management in the United States
M. Ebrahimpour (1985)
10.1287/MNSC.37.9.1107
The effects of organizational context on quality management: An empirical investigation
G. Benson (1991)
10.1177/002224298705100404
The Strategic Role of Product Quality
R. Jacobson (1987)
10.5465/256551
Consequences of Quality Circles in an Industrial Setting: A Longitudinal Assessment
R. Griffin (1988)
Competing on the Eight Dimensions of Quality
D. Garvin (1987)
10.1037/H0046016
Convergent and discriminant validation by the multitrait-multimethod matrix.
D. Campbell (1959)
10.1177/002224378101800201
Construct Validity: A Review of Basic Issues and Marketing Practices
J. Peter (1981)
10.1111/J.2044-8325.1979.TB00448.X
Scales for the measurement of some work attitudes and aspects of psychological well‐being
P. Warr (1979)
10.1177/001316447403400104
Intraclass Reliability Estimates: Testing Structural Assumptions
C. Werts (1974)



This paper is referenced by
10.1108/09564230110405299
A holistic model for total quality service
G. S. Sureshchandar (2001)
10.1080/10686967.2004.11919097
Empirical Study of QS 9000 Using Principal Components Analysis and Robust Regression
D. Johnson (2004)
Perceived quality as a antecedent for buying intention of the olive oil from bajo Aragon with protected designation of origin
J. Espejel-Blanco (2008)
10.1504/IJSSCA.2005.006423
Three Six Sigma transitions and organisational preparedness exercise – today's imperatives for tomorrow's success
P. Sadagopan (2005)
10.14214/DF.114
Dimensionality of quality from a customer perspective in the wood industry
R. Toivonen (2011)
Proposition d'un modèle de mesure de l'impact du total quality management sur la performance globale : cas des entreprises tunisiennes de textile-habillement
M. Dhiaf (2007)
Matching food service products to consumer demands through product development alliances and modularisation
J. Olsen (2009)
10.1108/09604520910984373
A Six Sigma approach for integrated solutions
Florian Johannsen (2009)
10.1057/PALGRAVE.JIBS.8400231
Firm self-regulation through international certifiable standards: determinants of symbolic versus substantive implementation
P. Christmann (2006)
10.1504/IJMP.2008.016048
MQFD and its receptivity analysis in an Indian electronic switches manufacturing company
V. Pramod (2008)
10.5897/AJBM11.267
The relationship between product quality and purchase intention: The case of Malaysia's national motorcycle/scooter manufacturer
Mohd Rizaimy Shaharudin (2013)
THE DIVERSE PERCEIVED QUALITIES AND PERCEIVED VALUES ON APP E-BOOK AND APP E-MAGAZINE
Hui-Yi Ho (2013)
10.1080/09544120120034492
A Conceptual model for total quality management in service organizations
G. S. Sureshchandar (2001)
10.1108/tqm-02-2019-0047
The problem of fear in TQM – causes, consequences and reduction methods – a literature review
M. Bugdol (2020)
10.1080/03088830600895568
Ranking of factors contributing to higher performance in the ocean transportation industry: a multi-attribute utility theory approach
I. Lagoudis (2006)
Strategic Approach to Product Design and Development Process and Effectiveness of Industrial Design Practices
A. Berber (2007)
10.1109/17.969423
An innovation diffusion model of TQM implementation
S. Ahire (2001)
Relationship marketing , distribution channels , and export performance : The case of a Slovenian retailer in the Croatian market
Gregor Pfajfar (2008)
10.1080/1051712X.2018.1454628
Exploring the impact of product service quality on buyer commitment and loyalty in B TO B relationships
Su Hong Kim (2018)
10.1108/vjikms-09-2019-0137
Effects of environmental characteristics and business partner relationships on improving innovation performance through the mediation of knowledge management practices
Ernawati (2020)
10.1080/09652540701321058
The role of resources in achieving target competitive positions
S. Attia (2007)
10.1108/09604520710835000
The role of intrinsic and extrinsic quality attributes on consumer behaviour for traditional food products
Joel Espejel (2007)
10.4236/OJBM.2019.72061
Corporate Image Management of Retail Business (Downstream)
Sunisa Dokmaipum (2019)
Examining Market Orientation and its Impact on New-Product Success in Pakistan
Zainulabideen (2012)
10.15706/JKSMS.2012.13.2.008
The effect of technical service on the relationship quality between supplier and buyer: moderating effect of partner's attitude
Kim Youngtaek (2012)
10.33416/baybem.711021
FARKLI MAMUL GRUPLARI İÇİN KALİTE BOYUTLARI ÖNEM DEĞERLENDİRMESİ
Ertuğrul Çavdar (2020)
Country Image, Perceived Product Quality and Purchase Intention: The Moderating Roles of Quality Warranty Certificate and Country-Image Transferred Strategies
Jin-Kyo Shin (2019)
10.1108/09544780510627660
TQM implementation and students' satisfaction of academic performance
P. Sakthivel (2005)
10.3390/admsci10030067
The Feeling of Fear among Local Government Administration Employees as a Result of the Introduction of E-Administration
M. Bugdol (2020)
10.1108/IMDS-02-2013-0058
Revisiting quality management and performance
Tritos Laosirihongthong (2013)
An investigation into quality practices within irish service smes
Vicky O Rourke (2006)
Effects of Product Quality, Service Quality and Price Fairness on Customer Engagement and Customer Loyalty
Darwin Dhasan (2019)
See more
Semantic Scholar Logo Some data provided by SemanticScholar