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Steps Toward A Science Of Service Systems

J. Spohrer, P. Maglio, J. Bailey, Daniel Gruhl
Published 2007 · Computer Science

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The service sector accounts for most of the world's economic activity, but it's the least-studied part of the economy. A service system comprises people and technologies that adaptively compute and adjust to a system's changing value of knowledge. A science of service systems could provide theory and practice around service innovation
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