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Influence Of Interpersonal Trust On Innovative Behaviour Of Service Workers: Mediating Effects Of Knowledge Sharing

Hyo Min Seo, M. C. Kim, K. Chang, TaeHee Kim
Published 2016 · Economics

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This study investigated the effects of interpersonal trust among service workers (i.e., trust in co-workers and supervisors) on innovative behaviour and examined the mediating effect of knowledge sharing on these relationships. A total of 188 personal trainers from 11 fitness clubs participated in this study. The results revealed that both trust in co-workers and trust in supervisors have a positive effect on knowledge sharing. Although the effect of trust in co-workers on innovative behaviour was non-significant, trust in supervisors had a significant effect on innovative behaviour. The effect of employees’ knowledge sharing on innovative behaviour was also found to be significant. Additionally, the results indicated that knowledge sharing has a full mediating effect on the relationship between trust in co-workers and innovative behaviour and a partial mediating effect on the relationship between trust in supervisors and innovative behaviour.
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