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SERVICES INNOVATION: COMING OF AGE IN THE KNOWLEDGE-BASED ECONOMY

IAN MILES

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This collection of essays demonstrates that research on services innovation is now a vibrant and mature field within innovation studies. Examining the development of this field, and the contributions of these essays in particular, we argue that the time is right for a "marriage" between the study of services innovation and mainstream innovation studies. While there is a great deal to be learned from the study of services innovation, treating this as a separate area of study runs the risk that important lessons for the study of innovation within manufacturing and other sectors may be lost. These essays point the way toward more integrated approaches, which are particularly suitable for studying innovation processes in the knowledge-based economy.