Online citations, reference lists, and bibliographies.
← Back to Search

Service Systems, Service Scientists, SSME, And Innovation

P. Maglio, S. Srinivasan, Jeffrey T. Kreulen, J. Spohrer
Published 2006 · Computer Science

Cite This
Download PDF
Analyze on Scholarcy
Computer scientists work with formal models of algorithms and computation, and someday service scientists may work with formal models of service systems. The four examples here document some of the early efforts to establish a new academic discipline and new profession.
This paper references
Service worlds: People, technology, organizations
Bryson (2004)
Design Rules: The Power of Modularity
C. Baldwin (2000)
Open Innovation: The New Imperative for Creating and Profiting from Technology
H. Chesbrough (2003)
A theory of enterprise transformation
W. Rouse (2005)
Technology and Industry Outlook 2001—Drivers of Growth: ICT, Innovation and Entrepreneurship
Oecd Science (2001)
DAML-S: Semantic Markup for Web Services
Anupriya Ankolekar (2001)
THE LEADERSHIP CHALLENGE: How to Get Extraordinary Things Done in Organizations
D. Sadono (2008)
Productivity, Innovation and Knowledge in Services. New Economic and Socio-Economic Approaches
J. Gadrey (2002)
Promoting Innovation in Services. Organization for Economic Co-operation and Development (OECD), Paris, France, 2005; dataoecd/21/55/35509923.pdf
S. Tamura (2005)
The power of modularity
C. Baldwin (2000)
The Naked Corporation: How the Age of Transparency Will Revolutionize Business
D. Tapscott (2003)
Building a New Academic Field-- The Case of Services Marketing
L. Berry (1993)
Design Rules: The Power of Modularity Volume 1
C. Baldwin (1999)
Characteristics of Socio-Technical Systems
F. Emery (1993)
A New Economy: The Changing Role of Innovation and Information Technology in Growth
A Colecchia (2002)
The Work System Method: People, Process, and Technology Unpublished manuscript available by request to author
S Alter (2006)
Forces of Production: A Social History of Industrial Automation
C. Debresson (1986)
Beyond Productivity: How Leading Companies Achieve Superior Performance by Leveraging Their Human Capital
Gregory G. Dess (1999)
Engineers, and Technicians in the United States: 1998
NSF. Scientists (2001)
Models Of Man : Social And Rational
R. Solow (1957)
The contexts of knowing: natural history of a globally distributed team
Marietta L. Baba (2004)
Growth challenges for the Dutch business services industry: International comparison and policy issues
H. Kox (2002)
Some Social and Psychological Consequences of the Longwall Method of Coal-Getting
E. Trist (1951)
Modern evolutionary economic perspectives: an overview
J. Foster (2001)
: The System of Professions: An Essay on the Division of Expert Labor
W. Wiegand (1990)
The Manager ’ s Job : Folklore and Fact
R. Hodgson (2002)
OWL-S: Semantic Markup for Web Services, W3C Member Submission;
Understanding Service Businesses: Applying Principles of Unified Systems Theory, 2nd Edition
S E Sampson (2001)
Return on Marketing: Using Customer Equity to Focus Marketing Strategy
R. Rust (2004)
The Work System Method: People, Process, and Technology
S. Alter (2006)
The role of the University in computers, data processing, and related fields
L. Fein (1959)
Customer Equity Management
John E. Hogan (2002)
North American product classification system: Concepts and process of identifying service products
M Mohr (2002)
The Impact of Academic Research on Industrial Performance. The National Academies Press
Goods and services.
C. Jackson (2004)
Services sciences, management, and engineering
J. Lee (2007)
the Performance of the Services Sector
OECD. Enhancin (2005)
W3C Member Submission;
Service worlds: People, technology, organizations. Routledge
John R Bryson (2004)
Writers on Organizations. 5th Edition
D S Pugh (1996)
The Experience Economy: Work is Theatre and Every Business a Stage
Mike Jortberg (2001)
The Management of Service Operations
J. N. Wright (1999)
A case for service systems engineering
J. Tien (2003)
OECD. Enhancing the Performance of the Services Sector. OECD, Paris, 2005. 69. OECD. Innovation and Knowledge-Intensive Service Activities. OECD
Organizing innovation in services. Service Innovation
P Vermeulen (2003)
The new discipline of services science
P Horn (2006)
Knowledge and Competitive Advantage: The Coevolution of Firms, Technology and National Institutions
O. Sorenson (2004)
The Work System Method: Connecting People, Processes, and IT for Business Results
Steven Alter (2006)
Service-oriented computing - semantics, processes, agents
Munindar P. Singh (2005)
Customer delight: Foundations, findings, and managerial insight☆
Richard L. Oliver (1997)
Semantic Web Services, Processes and Applications. Springer Book Series on Semantic Web & Beyond: Computing for Human Experience
J Cardoso (2006)
Services Management: Operations , Strategy, and Information Technology, 4th Edition
J A Fitzsimmons (2004)
Management and Engineering
V. Burton (1996)
The Misuse of Productivity Concepts in Services
J. Gadrey (2002)
Customer Oriented Industrial Services
Kaija-Stiina Paloheimo (2004)
Some social and psychological consequences of the longwall method of coal-getting: An examination of a work group in relation to the social structure and technological content of the work system
E L Trist (1951)
Manufacturing Planning and Control Systems, 3rd Edition
T. E. Vollman (1992)
Forming Successful Business-to-Business Services in Goods-Dominant Firms
Wayne A. Neu (2005)
Postindustrial technology policy
J. Alic (2001)
Field studies of computer system administrators: analysis of system management tools and practices
R. Barrett (2004)
Managing Learning and Turnover in Employee Staffing
N. Gans (2002)
Client Co-Production in Knowledge-Intensive Business Services
L. A. Bettencourt (2002)
The Evolution of Socio-Technical Systems: A Conceptual Framework and an Action Research Program
E. Trist (1981)
Recontextualization and factory-to-factory knowledge transfer from Japan to the United States
M. Y. Brannen (1999)
Forces of Production: A Social History of Industrial Automation
Stuart W. Leslie (1986)
NSF. Scientists, Engineers, and Technicians in the United States: 1998. NSF 02-313
Cutting Corners and Working Overtime: Quality Erosion in the Service Industry
Rogelio Oliva (2001)
The Power of Productivity: Wealth, Poverty, and the Threat to Global Stability
W. Lewis (2004)
Was Early Entry a Competitive Advantage? US Universities That Entered Computing in the 1940s
W. Aspray (2000)
Services Marketing Self-Portraits: Introspections, Reflections, and Glimpses from the Experts
R. Fisk (2000)
Technology in services: Past myths and future challenges
J. B. Quinn (1988)
Agent-based modeling: Methods and techniques for simulating human systems
E. Bonabeau (2002)
Start Where You Are: Matching Your Strategy to Your Marketplace
W. Rouse (1996)
Tracking the evolution of the services marketing literature
R. Fisk (1993)
On the Interface Between Operations and Human Resources Management
J. Boudreau (2003)
On the Uneven Evolution of Human Know-How
R. Nelson (2003)
Characteristics of socio-technical systems. Tavistock Document 527
F Emery (1959)
Sandrine (2005) Promoting Innovation in Services. Organization for Economic Co-operation and Development (OECD). DSTI/STP/TIP
Organization for Economic Co-Operation and Development (OECD).
Robert M. Deiters (1968)
Of Bicycles, Bakelites, and Bulbs: Toward a Theory of Sociotechnical Change
W. Bijker (1995)
Choosing among Alternative Service Delivery Modes: An Investigation of Customer Trial of Self-Service Technologies
M. L. Meuter (2005)
Authentic Leadership: Rediscovering the Secrets to Creating Lasting Value
B. George (2003)
A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions
R. L. Oliver (1980)
Marketing Models of Service and Relationships
R. Rust (2006)
Semantic Web Services, Processes and Applications (Semantic Web and Beyond: Computing for Human Experience)
Jorge Cardoso (2006)
Emergence of Service Science: Services Sciences , Management, Engineering (SSME) as the Next Frontier in Innovation
J Spohrer (2005)
Arming American scientists: NSF and the provision of scientific computing facilities for universities, 1950-1973
W. Aspray (1994)
The Impact of Social Structure on Economic Outcomes
Mark S. Granovetter (2005)
Knowledge and competitive advantage, the coevolution of firms, technology and national institutions
S. Lenway (2003)
The knowledge-creating company
野中 郁次郎 (2008)
Dual Emphasis and the Long-Term Financial Impact of Customer Satisfaction
V. Mittal (2005)
Catalyzing systems thinking within organizations Advances in Organizational Development
P Senge (1990)
Advance Pricing of Services and Other Implications of Separating Purchase and Consumption
Steven M. Shugan (2000)
Innovation, Measurement and Services: the new problematique
R. Coombs (2000)
The knowledge creating company". Harvard Business Review : .
I. Nonaka (1991)
and Knowledge-Intensive Service Activities
OECD. Innovatio (2006)
The Work System Method: People, Process, and Technology. Unpublished manuscript available by request to author (
Alter (2006)
Manufacturing Planning and Control Systems, 3rd Edition W3C Semantics for Web Services Characterization Group Charter
T E Vollman (1992)
Service Management: Operations, Strategy, and Information Technology
J. A. Fitzsimmons (1997)
Service-Oriented Architecture: A Field Guide to Integrating XML and Web Services
Thomas Erl (2004)
Semantic Web Service Language, W3C Member Submission;
Don't Jump to Solutions: Thirteen Delusions that Undermine Strategic Thinking
W Rouse (1998)
Competing in a Service Economy
A Gustafsson (2003)
Service Innovation:Organizational Responses to Technological Opportunities & Market Imperatives
J. Tidd (2003)
Building IBM: Shaping an industry and its technology
S. Hannah (1996)
Increasing Returns and Long-Run Growth
P. Romer (1986)
A Semantic Web Services Architecture
M. Burstein (2005)
Evolution of the strategy and structure of a human resource planning DSS application
R. Niehaus (1995)
Balancing Acquisition and Retention Resources to Maximize Customer Profitability
W. Reinartz (2005)
Web Service Modeling Ontology
D. Roman (2005)
Evolving to a New Dominant Logic for Marketing
Stephen L. Vargo (2004)
The behavioral consequences of service quality
Valarie A. Zeithaml (1996)
Services Marketing: Integrating Customer Focus Across the Firm
A. Wilson (1996)
BISON: Providing Business Information Analysis as a Service
Hakan Hacigümüs (2006)
Customer Satisfaction, Productivity, and Profitability: Differences Between Goods and Services
E. Anderson (1997)
Organizing Innovation in Services
P. Vermeulen (2003)
Technology in services : policies for growth, trade, and employment
B. R. Guile (1988)
The Service-dominant Logic of Marketing: Dialog, Debate, and Directions
R. Lusch (2006)
The Offshore Nation
A Vashistha (2006)
New rules for a new economy: Employment and opportunity in a postindustrial America. Century Foundation
S A Herzenberg (1998)
Marketing professional services
S. Hoffman (1997)
Model-driven business transformation and the semantic web
J. Lee (2005)
Human resource planning in knowledge-intensive operations: A model for learning with stochastic turnover
S. Bordoloi (2001)
Moving base into high-value integrated solutions: a value stream approach
A. Davies (2004)
Making It Better: Expanding Information Technology Research to Meet Society's Needs
Telecommunications Board Staff (2000)
Promoting Innovation in Services. Organization for Economic Co-operation and Development
S Tamura (2005)
The World is Flat: A Brief History of the 21st Century
T Friedman (2005)
Book Review: \IThe World Is Flat: A Brief History of the Twenty-First Century\N by Thomas L. Friedman. New York: Farrar, Straus and Giroux, 2005
R. Bert (2006)
Semantic Web Process Lifecycle: Role of Semantics in Annotation, Discovery, Composition and Orchestration
A. Sheth (2003)
Service Worlds: People, Organisations
J R Bryson (2004)
The role of the service sector
O. Nankivell (1987)
Using Technology and Constituting Structures: A Practice Lens for Studying Technology in Organizations
W. Orlikowski (2008)
Service management: Operations, strategy and information technology, 2nd edition
B. Morris (1999)
The Sciences of the Artificial
A. Michalos (1970)
Enterprise Transformation: Understanding and Enabling Fundamental Change
W. B. Rouse (2006)
The coming commoditization of processes.
T. Davenport (2005)
Catalyzing systems thinking within organizations
P. Senge (1990)
書評 カーリス Y. ボールドウィン/キム B. クラーク著 安藤晴彦訳『デザイン・ルール:モジュール化パワー』 Carliss Y. Baldwin & Kim B. Clark/Design Rules, Vol. 1: The Power of Modularity
青島 矢一 (2005)
Remade in America : transplanting and transforming Japanese management systems
D. Methe (2001)

This paper is referenced by
Service Science and Innovation Management: Sustainable Service and Quality Performance in the Value Co-Creating Age
F. Polese (2009)
Research on Service Innovation and Its Application in Telecommunication Corporations
Xinjian Shen (2009)
Analysis and Design of Web-Based Intelligence Mining Service System
Fei Zhao (2009)
A Study of an Instrument Development to Measure of the Service Process
Myung-Seong Yim (2010)
Information Systems and the Service Economy: A Multidimensional Perspective
S. Alter (2008)
An Integrative Approach To Understanding Customer Satisfaction With E-Service Of Online Stores
C. Chen (2016)
Modelling and designing IT-enabled service systems driven by requirements and collaboration
Y. Peng (2012)
Should We Go Our Own Way? Backsourcing Flexibility in IT Services Contracts
M. Benaroch (2010)
Adopting self-service technology to do more with less
T. Hilton (2013)
Implementing Participatory Sensing in Environmental Mobile Applications
Eduardo S. Barrenechea (2012)
A Service Integration Model of Value Creation: A Study of Commercial Online Communities
Jian Cai (2008)
Social Information Systems Engineering: from Data to Knowledge Networks
Mehdi Snene (2008)
On service supply chain operations management: a service value perspective
T. He (2012)
NeSD: Towards a New e-Services Development Framework
Jian Chen (2012)
iSIM: An integrated design method for commercializing service innovation
E. Chew (2016)
White-Box Service Systems
Jorge S. Cardoso (2014)
Toward a Science of Service Systems Value and Symbols
J. Spohrer (2010)
The Application of a Service Ecosystems Lens to Public Policy Analysis and Design: Exploring the Frontiers
J. Trischler (2018)
Developing a Pedagogical Framework for Engineering Professional Development within a Service Orientated Environment
Staff Sgt. Amy McLaughlin (2010)
Analyzing Service Interaction Network Effectiveness
Leila Zamani (2011)
Abstract—in the Last Decade Service Science Has Received Con- Siderable Attention in the Research Community. Most Research
Knowledge sciences in services automation: Integration models and perspectives for service centers
R. Akella (2009)
A research & educational framework for ICT/S service management
G. Dedene (2006)
Engineering healthcare as a service system
J. Tien (2009)
Analysis and Design Methodology for Recognizing Opportunities and Difficulties for Product-based Services
Naoshi Uchihira (2007)
Participatory Design Of Consumer-Oriented Technology-Enabled Services
Arzoo Atiq (2012)
Dienstleistungsökonomik und Medien: Medienproduzent und Medienkonsument als Wertschöpfungspartner Eine dienstleistungstheoretische Annäherung an Medien
M. Kiefer (2015)
Service Science, Value Creation, and Sustainable Development: Understanding Service-Based Business Models for Sustainable Future
A. Antonova (2012)
Service Research and Innovation
J. G. Davis (2013)
Toward Research on Designing a Service System
Y. Sawatani (2013)
A framework for service systems analysis: theory and practice
K. J. Fernandes (2012)
How Tangential Problems Limit Value Creation in IT-Based Service Systems
P. Maglio (2015)
See more
Semantic Scholar Logo Some data provided by SemanticScholar