Online citations, reference lists, and bibliographies.

The Interactions Between Information And Communication Technologies And Innovation In Services: A Conceptual Typology

G. Nardelli
Published 2015 · Engineering, Computer Science

Cite This
Download PDF
Analyze on Scholarcy
Share
Recent literature reveals the increasingly important role of Information and Communication Technologies (ICT) within innovation in services. This paper aims at outlining how scholars have conceptualized and defined the relationship between ICT and innovation in services so far, by analysing the fragmented body of knowledge available on the topic, to strengthen the research area as field of study and support its progress. The results of the literature review were derived through a concept-centric analysis of the existing research on ICT and innovation in services. The outcome of the literature review is a conceptual typology that organizes and summarizes the body of knowledge on ICT and innovation in services, and reveals the critical knowledge gaps along with an agenda for future research. The main contribution of this work resides in having organized existing literature on the relationship between ICT and innovation in services into a conceptual typology. The conceptual typology outlines the three main aspects of the link between ICT and innovation in services: the integration of organizational and innovation processes; the cooperation among internal and external agents; and the self-reinforcing innovation mechanism that characterizes ICT as a product.
This paper references
10.1147/sj.471.0153
Managed service paradox
Nick Leon (2008)
10.1080/13511610802568031
Enhancing digital access to local cultural heritage through e-governance: innovations in theory and practice from Genoa, Italy
K. Paskaleva-Shapira (2008)
10.1080/09537325.2011.592265
China and Global ICT standardisation and innovation
Robin Williams (2011)
Innovation systems in the service economy : measurement and case study analysis
J. Metcalfe (2000)
10.1002/SMJ.187
Value creation in E‐business
R. Amit (2001)
10.1046/j.1365-2575.2003.00155.x
Disruptive information system innovation: the case of internet computing
K. Lyytinen (2003)
10.4018/jisss.2011040105
Technology Adoption and Educational Change in Turkey
Serhat Kurt (2011)
10.1016/j.ijinfomgt.2004.08.002
Constructing electronic government: the case of the UK inland revenue
P. Beynon-Davies (2004)
10.1016/S0048-7333(97)00030-9
Innovation in services
Faïz Gallouj (1997)
10.1080/08109020701342231
Toward an Evolutionary Theory of Innovation and Growth in the Service Economy
J. Potts (2007)
10.4018/joci.2010100804
Transdisciplinary Approach to Service Design Based on Consumer's Value and Decision Making
Takeshi Takenaka (2010)
igi-global.com/chapter/planning-concurrency-time- resources/24465?camid=4v1a
Www
10.1007/s00520-002-0437-1
Information and communication technology (ICT) in oncology. Patients' and relatives' experiences and suggestions
J. Norum (2003)
10.1177/0021886305284291
Large-Scale ICT Innovation, Power, and Organizational Change
P. Constantinides (2006)
10.1108/17566691011026603
Co‐creating value innovation through resource integration
C. Mele (2010)
Development of a Maintenance System Based on Web and Mobile Technologies
J. Campos (2007)
10.1108/17410391011019732
It's written in the cloud: the hype and promise of cloud computing
Amir M. Sharif (2010)
10.1093/ICC/11.3.529
The Role of the Business Model in Capturing Value from Innovation: Evidence from Xerox Corporation's Technology Spin-Off Companies
H. Chesbrough (2002)
10.1201/9781420049978-C7
Intelligent Techniques for the Planning, Design, and Manufacture of Progressive Dies
A. Y. C. Nee (2000)
A Content Analysis of Factors Affecting New Product Development Process
Eda Atilgan-Inan (2010)
10.1109/ICMB.2011.42
Mobile Service Platforms: Comparing Nokia OVI and Apple App Store with the IISIn Model
Virpi Kristiina Tuunainen (2011)
10.1504/IJSTM.2011.044362
Management control of service innovation activities: an exploratory investigation of best practice
Tor Helge Aas (2011)
10.1016/0048-7333(86)90012-0
Towards a theory of innovation in services
R. Barras (1986)
10.1016/j.infoandorg.2010.07.001
Generative mechanisms for innovation in information infrastructures
B. Bygstad (2010)
Service Management: Operations, Strategy, and Information Technology
J. A. Fitzsimmons (1997)
10.1007/S11747-007-0069-6
Service-dominant logic: continuing the evolution
Stephen L. Vargo (2008)
10.1016/J.TECHFORE.2003.11.001
The digital economy: Where do we stand?
R. Ayres (2004)
10.4018/978-1-4666-0957-0.CH007
Implement Virtual Programming Lab with Cloud Computing for Web-Based Distance Education
Harris Wang (2012)
10.4018/jesma.2009070101
E-Services: Characteristics, Scope and Conceptual Strengths
A. Scupola (2009)
10.1016/J.ECONLET.2012.09.025
Communicating excellence in innovation
Juan Luis Nicolau (2013)
10.4018/jisss.2010093005
Exploring the Adoption of Technology Driven Services in the Healthcare Industry
Umit Topacan (2010)
10.4018/jisss.2013040102
Main Differentiating Issues in Aligning Information Systems with Business Performance
Sílvia C. Fernandes (2013)
igi-global.com/article/hpc-in-weather-forecast/124840?camid=4v1a
Www
Electronic Services: Concepts, Methodologies, Tools and Applications
Takeshi Takenaka (2010)
10.1108/00251740310491706
Organizing successful new service development: a literature review
J. Jong (2003)
10.1504/IJSTM.2009.025390
Tug of war in innovation - coopetitive service development
P. Ritala (2009)
10.1016/S0963-8687(99)00022-0
Strategic context and patterns of IT infrastructure capability
M. Broadbent (1999)
10.1016/J.RESPOL.2005.09.007
The fruit flies of innovations: A taxonomy of innovative small firms
J. Jong (2006)
10.1007/s11277-008-9486-1
Disruptive Technologies, Services, or Business Models?
G. S. Yovanof (2008)
10.1080/02642060903576084
Measuring innovation in a ‘low-tech’ service industry: the case of the Dutch hospitality industry
Pim den Hertog (2011)
10.1057/emr.2010.16
Business Model Innovation and Sources of Value Creation in Low-Income Markets
Pablo Snchez (2010)
10.1007/978-88-470-1980-5
Open Services Innovation: Competere in una nuova era
H. Chesbrough (2011)
10.1016/j.infoecopol.2009.12.007
Technology adoption and innovation in public services the case of e-government in Italy
D. Arduini (2010)
10.1007/s11277-010-9953-3
A Living Laboratory Exploring Mobile Support for Everyday Life with Diabetes
A. Kanstrup (2010)
10.4018/jisss.2009010104
The Architecture of Service Systems as the Framework for the Definition of Service Science Scope
Andrew S. Targowski (2009)
10.1007/978-3-642-21364-9_13
From Forestry Machines to Sociotechnical Hybrids: Investigating the Use of Digitally Enabled Forestry Machines
Daniel Nylén (2011)
10.1007/s12599-008-0002-7
Technological Innovation and Its Impact on Business Model, Organization and Corporate Culture – IBM’s Transformation into a Globally Integrated, Service-Oriented Enterprise
M. Jetter (2009)
10.1016/J.IJPROMAN.2007.12.002
ICT based service innovation – A challenge for project management
B. Bygstad (2009)
10.4018/jisss.2010040104
Mass Customisation Models for Travel and Tourism Information e-Services: Interrelationships Between Systems Design and Customer Value
M. Sigala (2010)
Analyzing the Past to Prepare for the Future: Writing a Literature Review
Jane Webster (2002)
10.1108/JFM-11-2013-0059
The relation between innovation sources and ICT roles in facility management organizations
A. Scupola (2014)
The Era of Open Innovation
H. Chesbrough (2003)
10.1080/01900690802153053
E-Government and Innovations in Service Delivery: The Malaysian Experience
N. A. Siddiquee (2008)
10.4018/jisss.2009070104
Old and New Paradigms for IT Services Offshoring
Paolo Popoli (2009)
10.1093/OXFORDHB/9780199286805.001.0001
The Oxford handbook of innovation
J. Fagerberg (2006)
10.1007/S11628-011-0108-8
Innovation and imitation effects in Metaverse service adoption
S. Lee (2011)
10.2307/41166444
Service Innovation Myopia? A New Recipe for Client-Provider Value Creation
K. Möller (2008)
10.1108/14601061111104689
Small manufacturing and service enterprises as innovators: a comparison by size
Helena Forsman (2011)
10.1111/j.1475-4991.2010.00380.x
Structural Change and the Growth of Industrial Sectors: Empirical Test of a Gpt Model
F. Castellacci (2008)
Innovation in service firms explored: what, how and why?
A. Bruins (2003)
10.1007/S00191-006-0030-8
Innovation and ICT in service firms: towards a multidimensional approach for impact assessment
D. Gago (2007)
10.1007/978-3-540-89272-4_6
Diffusion, Substitution and Competition Dynamism Inside the ICT Market: A Case of Japan
C. Watanabe (2006)
10.4018/jisss.2013010101
Deriving Principles for Guiding Service Encounters: A Participative Design Research Approach
Nitesh Bharosa (2013)
10.1007/s10796-009-9169-9
ICT infrastructure for innovation: A case study of the enterprise service bus approach
Bendik Bygstad (2010)
10.1016/J.RESPOL.2008.01.005
The organisational-cooperation mode of innovation and its prominence amongst European service firms
B. Tether (2008)
10.1016/J.IJHM.2012.04.005
The effect of innovation on hotel market value
J. L. Nicolau (2013)
10.1007/978-1-4615-4425-8
Innovation Systems in the Service Economy
I. Miles (2000)
10.4018/978-1-59140-450-7.CH008
Planning with Concurrency, Time and Resources: A CSP-Based Approach
A. Cesta (2005)
10.1787/151634666253
The Contribution of Information and Communication Technology to Output Growth: A Study of the G7 Countries
P. Schreyer (2000)
10.1080/10438590000000008
Sectoral Patterns Of Technological Change In Services
R. Evangelista (2000)
10.2307/256170
Organizational Innovation: The Influence of Individual, Organizational, and Contextual Factors on Hospital Adoption of Technological and Administrative Innovations
J. Kimberly (1981)
10.1111/j.1083-6101.2008.00412.x
An Integrative Model of Mobile Phone Appropriation
W. Wirth (2008)
10.1080/02642069700000028
Management of Innovation in Services
Jon Sundbo (1997)
10.1080/1043859042000269106
Does experience matter? innovations and the productivity of information and communication technologies in German services
Thomas Hempell (2005)
10.1016/J.TELPOL.2009.02.004
ICT Co-evolution and Korean ICT strategy-An analysis based on patent data
S. Lee (2009)
10.1016/J.TECHFORE.2004.08.007
Understanding mobile data services adoption: Demography, attitudes or needs?
A. Gilbert (2005)
igi-global.com/chapter/implement-virtual-programming-lab- cloud/65288
Www
10.1016/J.LRP.2009.07.010
Business Model Innovation: Opportunities and Barriers
H. Chesbrough (2010)
10.1007/s12525-010-0042-y
Adoption of mobile ICT for health promotion: an empirical investigation
Mihail Cocosila (2010)
10.4018/jisss.2011040104
Service Platform Development: Comparison of Two E-Services Platforms
Tugrul U. Daim (2011)
10.2307/25148735
Review: A Review of Culture in Information Systems Research: Toward a Theory of Information Technology Culture Conflict
D. Leidner (2006)
10.1007/s10916-008-9188-y
Combining Communication Technology Utilization and Organizational Innovation: Evidence from Canadian Healthcare Decision Makers
Jalila Jbilou (2008)
com/chapter/transdisciplinary-approach-service-design- based/43950?camid=4v1a HPC in Weather Forecast: Moving to the Cloud André Monteiro
(2015)
10.1057/ejis.2008.60
Information systems and the allure of organisational integration: a cautionary tale from the Irish financial services sector
A. Mangan (2009)
10.1080/14697010500258056
The organizational innovation system: Three modes
L. Fuglsang (2005)
10.1509/jmkg.68.1.1.24036
Evolving to a New Dominant Logic for Marketing
Stephen L. Vargo (2004)
10.1007/978-3-540-89272-4_7
The co-evolution process of technological innovation—An empirical study of mobile phone vendors and telecommunication service operators in Japan
C. Watanabe (2007)
10.1080/02642060902749492
Emergence of innovations in services
M. Toivonen (2009)
10.4018/jisss.2010070102
Deploying New Perspectives of Network Organizations for Chronic Diseases' Integrated Management
Isabella Bonacci (2010)
10.1108/17410380910960984
The servitization of manufacturing: A review of literature and reflection on future challenges
T. Baines (2009)
10.1108/00330331111182120
Responding to user's expectation in the library: innovative Web 2.0 applications at JUIT Library: A case study
S. Ram (2011)
10.1016/j.giq.2010.05.006
e-Government Adoption Model (GAM): Differing service maturity levels
M. A. Shareef (2011)
New business model of educational institutions
Matilda Drozdová (2008)
10.1016/J.RESPOL.2011.02.003
Innovation capacity and innovation development in small enterprises. A comparison between the manufacturing and service sectors
Helena Forsman (2011)
10.5172/impp.12.2.166
Dreams of silence: Employee voice and innovation in a public sector community of practice
Francesca Gambarotto (2010)
10.1111/J.1937-5956.1999.TB00311.X
SERVICE TYPOLOGIES: A STATE OF THE ART SURVEY
D. Cook (2009)
10.4018/978-1-4666-0957-0
Cloud Computing for Teaching and Learning: Strategies for Design and Implementation
Lee Chao (2012)



This paper is referenced by
Semantic Scholar Logo Some data provided by SemanticScholar