This can have several reasons. Most likely is that it landed in your Spam folder, please check there for it.
The other possibility is that you mistyped your email adddress when signing up. Please email us if you
think this may be the case and we will fix it for you.
Another reason users fail to receive the reset emails is that they use services like “BitBounce”, “MailInBlack”, or similar to filter their emails. If this is the case, tough shit. You don’t want emails to get through to you? Congratulations, that’s what you’ve achieved. Don’t email us about a system you set up to filter your emails filtering your emails.
I don't remember what email address I used to sign up?
The easiest solution is to try sending reset emails to all possible addresses by typing them in one by one.
I used a fake email address when I signed up?
We don’t mind you using a non-existent or made-up email address, but this means you cannot reset your password.
I typed in something random that is not an email address when signing up
Congratulations, now you can’t reset your password.